Halo incident

Service degradation in the ZA-Stable1 hosted zone

Minor Resolved View vendor source →

Halo experienced a minor incident on October 20, 2026 affecting Halo Core Application and Live Chat (Live Chat — South Africa), lasting 3h 32m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2026, 10:15 AM UTC
Resolved
Oct 20, 2026, 01:47 PM UTC
Duration
3h 32m
Detected by Pingoru
Oct 20, 2026, 10:15 AM UTC

Affected components

Halo Core ApplicationLive Chat (Live Chat — South Africa)

Update timeline

  1. investigating Oct 20, 2026, 10:15 AM UTC

    We are aware of issues affecting the hosted Halo solution and are currently investigating. Updates will follow shortly once we have more information.

  2. monitoring Oct 20, 2026, 11:03 AM UTC

    UPDATE: We believe to have found the cause of the service degradation and have implemented measures that should resolve the issue. We will closely monitor the situation to ensure the fix have the desired effects, and provide any further updates as needed.