Halo experienced a minor incident on September 1, 2026 affecting Halo Core Application and Email Processing and 1 more component, lasting 3h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Halo Core ApplicationEmail ProcessingReportingAutomationsLive ChatTrials (Trials — USA)
Update timeline
- investigating Sep 01, 2026, 06:28 PM UTC
We are aware of issues affecting the hosted Halo solution and are currently investigating. Updates will follow shortly once we have more information.
- identified Sep 01, 2026, 06:43 PM UTC
We believe we have found the cause of the issue and are now implementing a fix. The issue is believed to be around the generation of a new data protection key. More information to follow.
- monitoring Sep 01, 2026, 07:07 PM UTC
The issue is fixed for the majority of customers with the last few being brought back now. RCA will follow.