Resolved after 3 hours 50 minutes, affecting Halo Core Application and Email Processing and 1 more, on September 1, 2026.
The issue is fixed for the majority of customers with the last few being brought back now. RCA will follow.
Affected components
Update timeline
- investigating Sep 01, 2026, 06:28 PM UTC
We are aware of issues affecting the hosted Halo solution and are currently investigating. Updates will follow shortly once we have more information.
- identified Sep 01, 2026, 06:43 PM UTC
We believe we have found the cause of the issue and are now implementing a fix. The issue is believed to be around the generation of a new data protection key. More information to follow.
- monitoring Sep 01, 2026, 07:07 PM UTC
The issue is fixed for the majority of customers with the last few being brought back now. RCA will follow.
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