Halo incident

EU STABLE 3 performance degradation

Resolved after 2 hours 3 minutes, affecting Halo Core Application and Trials (Trials — UK), on September 30, 2026.

monitoring Sep 30, 2026, 01:04 PM UTC

A fix is now in place and affected customers should see normal service return to their instances. We will continue to monitor the situation to evaluate if any further action is required.

Started
Sep 30, 2026, 12:50 PM UTC
Resolved
Sep 30, 2026, 02:53 PM UTC
Duration
2h 3m
Detected by Pingoru
Sep 30, 2026, 12:50 PM UTC

Affected components

Halo Core ApplicationTrials (Trials — UK)

Update timeline

  1. investigating Sep 30, 2026, 12:50 PM UTC

    We are aware of issues affecting the hosted Halo solution for customers hosted on EU-STABLE3 and are currently investigating. Updates will follow shortly once we have more information.

  2. monitoring Sep 30, 2026, 01:04 PM UTC

    A fix is now in place and affected customers should see normal service return to their instances. We will continue to monitor the situation to evaluate if any further action is required.

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