Green Cloud Technologies Outage History

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Green Cloud Technologies had 29 outages in the last 2 years totaling 1637h 18m of downtime — averaging 1.2 incidents per month.

There were 29 Green Cloud Technologies outages since May 21, 2024 totaling 1637h 18m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.grncld.net

Notice May 19, 2026

GCD Status Page Transition to Account App

Detected by Pingoru
May 19, 2026, 04:44 PM UTC
Resolved
May 19, 2026, 04:44 PM UTC
Duration
—
Affected: Network - Greenville, SCDaaS - Greenville, SCBaaS with Veeam - Greenville, SCDRaaS with Zerto - Atlanta, GAOffice 365 BaaS - Atlanta, GABaaS with Ransomware Protection - West-1Private Cloud - Atlanta, GAManaged FirewallSecure Object Storage - East-1IaaS - Nashville, TNDRaaS with Zerto - Greenville, SCDaaS - Nashville, TNNetwork - Nashville, TNBaaS with Veeam - Nashville, TNBaaS with Ransomware Protection - East-1Managed SIEMPrivate Cloud - Greenville, SCSecure Object Storage - West-1DRaaS with Zerto - Nashville, TNIaaS - Greenville, SCDaaS - Atlanta, GABaaS with Veeam - Atlanta, GAPrivate Cloud - Nashville, TNManaged EDRNetwork - Houston, TXIaaS - Houston, TXBaaS with Veeam - Phoenix, AZDRaaS with Zerto - Houston, TXPrivate Cloud - Houston, TXNetwork - Atlanta, GAIaaS - Atlanta, GADRaaS with Zerto - Minneapolis, MNDaaS - Houston, TXPrivate Cloud - Phoenix, AZIaaS - Phoenix, AZNetwork - Phoenix, AZDRaaS with Zerto - Phoenix, AZDRaaS with StorageCraft - Greenville, SCNetwork - Minneapolis, MNIaaS - Minneapolis, MNDRaaS with StorageCraft - Nashville, TNDRaaS with StorageCraft - Atlanta, GASecurityDRaaS with StorageCraft - Phoenix, AZDRaaS with Veeam - Atlanta, GADRaaS with VMware - Greenville, SCDRaaS with VMware - Nashville, TNDRaaS with VMware - Houston, TXDRaaS with VMware - Phoenix, AZDRaaS with VMware - Minneapolis, MNDRaaS with VMware - Atlanta, GA
Timeline · 1 update
  1. resolved May 19, 2026, 04:44 PM UTC

    11:11 Systems engineers will be migrating all of the legacy Green Cloud Defense customer communications into our global communications tool. We will be sunsetting the site: https://status.grncld.net/ and transitioning all maintenance and incident notifications to your customer portal on 2 June 2026. Customers will be required to opt-in for future maintenance and incident notifications. Please use the link below to learn how to opt-in to these communications. If you require any help, please contact your 11:11 Systems Service Manager (available in the Account App home page). How to Opt-in and Subscribe to notifications via the Account App: https://success.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app

Read the full incident report →

Minor March 18, 2026

Degraded Performance - Houston Zerto

Detected by Pingoru
Mar 18, 2026, 06:39 PM UTC
Resolved
Mar 18, 2026, 09:19 PM UTC
Duration
2h 40m
Affected: DRaaS with Zerto - Houston, TX
Timeline · 3 updates
  1. identified Mar 18, 2026, 06:39 PM UTC

    11:11 engineers have identified an issue affecting VPG's replicating to the Houston environment. VPG's will have an error message indicating no connection to VCD, however replication is still happening. Engineers have engaged the vendor for this issue.

  2. monitoring Mar 18, 2026, 07:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 18, 2026, 09:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 15, 2025

Virtual Server Restarts due to Compute Node failure - HOU

Detected by Pingoru
Dec 15, 2025, 09:18 PM UTC
Resolved
Dec 15, 2025, 09:29 PM UTC
Duration
11m
Affected: IaaS - Houston, TX
Timeline · 2 updates
  1. identified Dec 15, 2025, 09:18 PM UTC

    Due to a failure of a hypervisor compute node in our Houston data center supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 4:16 pm Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.

  2. resolved Dec 15, 2025, 09:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 3, 2025

Virtual Server Restarts due to Compute Node failure - ATL

Detected by Pingoru
Nov 03, 2025, 10:54 PM UTC
Resolved
Nov 03, 2025, 10:54 PM UTC
Duration
—
Affected: IaaS - Atlanta, GA
Timeline · 1 update
  1. resolved Nov 03, 2025, 10:54 PM UTC

    Due to a failure of a hypervisor compute node in our Atlanta data center supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 5:54 pm Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.

Read the full incident report →

Minor October 31, 2025

Virtual Server Restarts due to Compute Node failure - NVL

Detected by Pingoru
Oct 31, 2025, 03:52 PM UTC
Resolved
Oct 31, 2025, 03:52 PM UTC
Duration
—
Affected: IaaS - Nashville, TN
Timeline · 1 update
  1. resolved Oct 31, 2025, 03:52 PM UTC

    Due to a failure of a hypervisor compute node in our Nashville data center supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 11:42 am Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.

Read the full incident report →

Minor September 6, 2025

Virtual Server Restarts due to Compute Node failure

Detected by Pingoru
Sep 06, 2025, 05:55 PM UTC
Resolved
Sep 06, 2025, 05:55 PM UTC
Duration
—
Affected: IaaS - Greenville, SC
Timeline · 1 update
  1. resolved Sep 06, 2025, 05:55 PM UTC

    Due to a failure of a hypervisor compute node in our Greenville, SC data center supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 1:52pm Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.

Read the full incident report →

Minor September 2, 2025

ATL - Virtual Server Restarts due to Compute Node failure

Detected by Pingoru
Sep 02, 2025, 02:26 PM UTC
Resolved
Sep 02, 2025, 02:26 PM UTC
Duration
—
Affected: IaaS - Atlanta, GA
Timeline · 1 update
  1. resolved Sep 02, 2025, 02:26 PM UTC

    Due to a failure of a hypervisor compute node in our Atlanta Datacenter supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 10:11 am Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.

Read the full incident report →

Minor August 18, 2025

11:11 Systems - Support Ticket Generation Issues - 8/18/2025

Detected by Pingoru
Aug 18, 2025, 07:35 PM UTC
Resolved
Aug 19, 2025, 03:54 PM UTC
Duration
20h 18m
Affected: Network - Greenville, SCDaaS - Greenville, SCBaaS with Veeam - Greenville, SCDRaaS with Zerto - Atlanta, GAOffice 365 BaaS - Atlanta, GABaaS with Ransomware Protection - West-1Private Cloud - Atlanta, GAManaged FirewallSecure Object Storage - East-1IaaS - Nashville, TNDRaaS with Zerto - Greenville, SCDaaS - Nashville, TNNetwork - Nashville, TNBaaS with Veeam - Nashville, TNBaaS with Ransomware Protection - East-1Managed SIEMPrivate Cloud - Greenville, SCSecure Object Storage - West-1DRaaS with Zerto - Nashville, TNIaaS - Greenville, SCDaaS - Atlanta, GABaaS with Veeam - Atlanta, GAPrivate Cloud - Nashville, TNManaged EDRNetwork - Houston, TXIaaS - Houston, TXBaaS with Veeam - Phoenix, AZDRaaS with Zerto - Houston, TXPrivate Cloud - Houston, TXNetwork - Atlanta, GAIaaS - Atlanta, GADRaaS with Zerto - Minneapolis, MNDaaS - Houston, TXPrivate Cloud - Phoenix, AZIaaS - Phoenix, AZNetwork - Phoenix, AZDRaaS with Zerto - Phoenix, AZDRaaS with StorageCraft - Greenville, SCNetwork - Minneapolis, MNIaaS - Minneapolis, MNDRaaS with StorageCraft - Nashville, TNDRaaS with StorageCraft - Atlanta, GASecurityDRaaS with StorageCraft - Phoenix, AZDRaaS with Veeam - Atlanta, GADRaaS with VMware - Greenville, SCDRaaS with VMware - Nashville, TNDRaaS with VMware - Houston, TXDRaaS with VMware - Phoenix, AZDRaaS with VMware - Minneapolis, MNDRaaS with VMware - Atlanta, GA
Timeline · 2 updates
  1. investigating Aug 18, 2025, 07:35 PM UTC

    We are aware of an issue in which customer emails are not being converted into tickets for our support teams. If you require urgent assistance, please use Account App, phone or chat to contact a member of your support team. Engineers are engaged and working to resolve the issue. The next update will be provided as information becomes available.

  2. resolved Aug 19, 2025, 03:54 PM UTC

    Engineers identified and resolved the issue affecting ticket generation from customer emails. There will be no further updates to this event.

Read the full incident report →

Minor July 18, 2025

Atlanta BaaS with Veeam

Detected by Pingoru
Jul 18, 2025, 08:21 PM UTC
Resolved
Aug 26, 2025, 03:02 PM UTC
Duration
38d 18h
Affected: BaaS with Veeam - Atlanta, GA
Timeline · 3 updates
  1. investigating Jul 18, 2025, 08:21 PM UTC

    11:11 Engineers are currently aware of an issue with one of the repositories supporting this location. While engineers work to clear this issue, we recommend that if customers have a backup job that is failing to this location, run a full backup of their job.

  2. investigating Jul 22, 2025, 09:47 PM UTC

    11:11 Engineers continue to work on the affected repository in this location. We will provide further updates as they are available.

  3. resolved Aug 26, 2025, 03:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 10, 2025

Greenville - IaaS Incident

Detected by Pingoru
Jun 10, 2025, 05:55 PM UTC
Resolved
Jun 11, 2025, 09:37 PM UTC
Duration
1d 3h
Affected: IaaS - Greenville, SC
Timeline · 5 updates
  1. investigating Jun 10, 2025, 05:55 PM UTC

    Engineers are aware of an issue current in the GSP datacenter and are currently investigating.

  2. identified Jun 10, 2025, 07:08 PM UTC

    11:11 engineers have identified the issue in the Greenville datacenter and are working to remediate. Customers should start to see some recovery, but full recovery will take additional time as engineers continue to work through this incident.

  3. identified Jun 10, 2025, 08:21 PM UTC

    11:11 engineers are currently rebooting hosts in this environment to aid in recovery. Some customer VM's may be rebooted as part of that process. Another update will be posted once reboots are completed.

  4. monitoring Jun 10, 2025, 09:51 PM UTC

    11:11 engineers completed host reboots and have confirmed systems are is now normal. All customer functionality has been restored. Engineers will monitor the environment for continued stability.

  5. resolved Jun 11, 2025, 09:37 PM UTC

    The environment has remained stable and all services continue to remain operational. This incident is now resolved. If you have any questions, please contact our Support Helpdesk for additional assistance. If you continue to experience any errors or issues, please contact our Support Helpdesk for additional assistance.

Read the full incident report →

Minor April 30, 2025

11:11 Systems - Support Ticket Generation Issues - 04/30/2025

Detected by Pingoru
Apr 30, 2025, 09:19 PM UTC
Resolved
Apr 30, 2025, 09:38 PM UTC
Duration
18m
Affected: Network - Greenville, SCDaaS - Greenville, SCBaaS with Veeam - Greenville, SCDRaaS with Zerto - Atlanta, GAOffice 365 BaaS - Atlanta, GABaaS with Ransomware Protection - West-1Private Cloud - Atlanta, GAManaged FirewallSecure Object Storage - East-1IaaS - Nashville, TNDRaaS with Zerto - Greenville, SCDaaS - Nashville, TNNetwork - Nashville, TNBaaS with Veeam - Nashville, TNBaaS with Ransomware Protection - East-1Managed SIEMPrivate Cloud - Greenville, SCSecure Object Storage - West-1DRaaS with Zerto - Nashville, TNIaaS - Greenville, SCDaaS - Atlanta, GABaaS with Veeam - Atlanta, GAPrivate Cloud - Nashville, TNManaged EDRNetwork - Houston, TXIaaS - Houston, TXBaaS with Veeam - Phoenix, AZDRaaS with Zerto - Houston, TXPrivate Cloud - Houston, TXNetwork - Atlanta, GAIaaS - Atlanta, GADRaaS with Zerto - Minneapolis, MNDaaS - Houston, TXPrivate Cloud - Phoenix, AZIaaS - Phoenix, AZNetwork - Phoenix, AZDRaaS with Zerto - Phoenix, AZDRaaS with StorageCraft - Greenville, SCNetwork - Minneapolis, MNIaaS - Minneapolis, MNDRaaS with StorageCraft - Nashville, TNDRaaS with StorageCraft - Atlanta, GADRaaS with StorageCraft - Phoenix, AZDRaaS with Veeam - Atlanta, GADRaaS with VMware - Greenville, SCDRaaS with VMware - Nashville, TNDRaaS with VMware - Houston, TXDRaaS with VMware - Phoenix, AZDRaaS with VMware - Minneapolis, MNDRaaS with VMware - Atlanta, GA
Timeline · 2 updates
  1. investigating Apr 30, 2025, 09:19 PM UTC

    We are aware of an issue in which customer emails are not being converted into tickets for our support teams. If you require urgent assistance, please use Account App, phone or chat to contact a member of your support team. Engineers are engaged and working to resolve the issue. The next update will be provided as information becomes available.

  2. resolved Apr 30, 2025, 09:38 PM UTC

    Engineers identified and resolved the issue affecting ticket generation from customer emails. There will be no further updates to this event.

Read the full incident report →

Minor April 30, 2025

ATL - IaaS Backups

Detected by Pingoru
Apr 30, 2025, 12:22 PM UTC
Resolved
May 16, 2025, 02:14 PM UTC
Duration
16d 1h
Affected: IaaS - Atlanta, GADRaaS with Veeam - Atlanta, GA
Timeline · 6 updates
  1. investigating Apr 30, 2025, 12:22 PM UTC

    11:11's Cloud Infrastructure team is investigating an issue resulting in intermittently delayed or failed IaaS backups in the Atlanta data center. More details will be provided in updates as information becomes available.

  2. investigating May 02, 2025, 03:00 PM UTC

    Engineers are continuing to work with our vendor to identify and resolve the issues affecting a portion of IaaS backups in the Atlanta data center. During this time, customer backups may continue to be intermittently delayed or unable to complete. The next update will be posted as information becomes available.

  3. investigating May 02, 2025, 04:19 PM UTC

    11:11 engineers are also aware of intermittent degraded performance for IaaS in the Atlanta data center. Engineers are currently working with the vendor to resolve the issue.

  4. identified May 02, 2025, 06:28 PM UTC

    11:11 engineers worked with our vendor to identify and potentially resolve the issue causing degraded performance affecting a portion of IaaS backups in Atlanta. The team is continuing to monitor the environment for stability. Engineers identified the cause of the performance degradation in the IaaS environment in Atlanta and the team is continuing to work towards resolution. Customers may continue to see degraded performance as engineers work towards resolution. The next update will be posted as information becomes available.

  5. monitoring May 08, 2025, 01:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved May 16, 2025, 02:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 1, 2025

PHX IaaS vCloud Interface Unavailable

Detected by Pingoru
Apr 01, 2025, 01:20 AM UTC
Resolved
Apr 02, 2025, 08:13 PM UTC
Duration
1d 18h
Affected: IaaS - Phoenix, AZ
Timeline · 3 updates
  1. identified Apr 01, 2025, 01:20 AM UTC

    Engineers have identified an issue that is affecting management functions in the VCD portal along with Zerto Cloud to Cloud replications that replicate to or from PHX . We are working with our vendor for a resolution. If you have any questions, please contact support: https://1111systems.com/support/contact-support/

  2. monitoring Apr 01, 2025, 03:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 02, 2025, 08:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 3, 2025

11:11 DRaaS for Zerto - Investigating Possible Service Disruption - Atlanta

Detected by Pingoru
Jan 03, 2025, 04:55 AM UTC
Resolved
Jan 03, 2025, 02:28 PM UTC
Duration
9h 33m
Affected: DRaaS with Zerto - Atlanta, GADRaaS with Zerto - Phoenix, AZ
Timeline · 4 updates
  1. investigating Jan 03, 2025, 04:55 AM UTC

    11:11's Cloud Infrastructure team is investigating a possible service disruption in the 11:11 DRaaS for Zerto environment in the Atlanta data center. More details will be provided in updates as information becomes available.

  2. investigating Jan 03, 2025, 06:10 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 03, 2025, 07:31 AM UTC

    11:11's Cloud Infrastructure team identified aservice disruption in the 11:11 DRaaS for Zerto environment in the Atlanta data center. During the impacted time, customers with replication in ATL may have experienced replication failures. Engineers have completed the fix for this issue, and the team is monitoring to ensure all replications are completing successfully.

  4. resolved Jan 03, 2025, 02:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 2, 2025

IaaS ATL Issue

Detected by Pingoru
Jan 02, 2025, 07:57 PM UTC
Resolved
Jan 03, 2025, 03:08 PM UTC
Duration
19h 10m
Affected: IaaS - Atlanta, GA
Timeline · 4 updates
  1. investigating Jan 02, 2025, 07:57 PM UTC

    11:11 Engineers are currently aware of an issue affecting a subset of customers in the ATL datacenter.

  2. identified Jan 02, 2025, 08:19 PM UTC

    11:11 Engineers have identified the issue and are working on restoration. Some customers may start to see VM's come back online now.

  3. monitoring Jan 02, 2025, 10:34 PM UTC

    11:11 Engineers have resolved the issues with impacted customer VM's. Customer VM's should all be online now at this time. If there are any lingering issues please reach out to the 11:11 support team.

  4. resolved Jan 03, 2025, 03:08 PM UTC

    11:11 Engineers have confirmed no further issues for this incident. All services continue to remain operational. This incident is now resolved. If you continue to experience any errors or issues, please contact our Support Helpdesk for additional assistance.

Read the full incident report →

Notice November 30, 2024

Virtual Desktop restarts due to Compute Node failure in ATL

Detected by Pingoru
Nov 30, 2024, 07:19 AM UTC
Resolved
Nov 30, 2024, 07:19 AM UTC
Duration
—
Affected: IaaS - Atlanta, GA
Timeline · 1 update
  1. resolved Nov 30, 2024, 07:19 AM UTC

    Due to a failure of a hypervisor compute node in our Atlanta, GA data center, a small number of virtual desktops were automatically restarted onto other compute nodes. This restart activity concluded by 2:03 am Eastern Time. Please contact 11:11 Support if you have any questions or issues regarding this incident.

Read the full incident report →

Minor November 20, 2024

11:11 DRaaS for Zerto - Investigating Possible Service Disruption - Houston

Detected by Pingoru
Nov 20, 2024, 03:11 PM UTC
Resolved
Nov 21, 2024, 04:13 PM UTC
Duration
1d 1h
Affected: DRaaS with Zerto - Houston, TX
Timeline · 3 updates
  1. investigating Nov 20, 2024, 03:11 PM UTC

    11:11's Cloud Infrastructure team is investigating a possible service disruption in the 11:11 DRaaS for Zerto environment in the Houston data center. More details will be provided in updates as information becomes available.

  2. monitoring Nov 20, 2024, 03:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 21, 2024, 04:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 7, 2024

Awareness: Issues with the Email Address Support@11:11systems.com

Detected by Pingoru
Nov 07, 2024, 03:02 PM UTC
Resolved
Nov 07, 2024, 03:02 PM UTC
Duration
—
Affected: Network - Greenville, SCDaaS - Greenville, SCBaaS with Veeam - Greenville, SCDRaaS with Zerto - Atlanta, GAOffice 365 BaaS - Atlanta, GABaaS with Ransomware Protection - West-1Private Cloud - Atlanta, GAManaged FirewallSecure Object Storage - East-1IaaS - Nashville, TNDRaaS with Zerto - Greenville, SCDaaS - Nashville, TNNetwork - Nashville, TNBaaS with Veeam - Nashville, TNBaaS with Ransomware Protection - East-1Managed SIEMPrivate Cloud - Greenville, SCSecure Object Storage - West-1DRaaS with Zerto - Nashville, TNIaaS - Greenville, SCDaaS - Atlanta, GABaaS with Veeam - Atlanta, GAPrivate Cloud - Nashville, TNManaged EDRNetwork - Houston, TXIaaS - Houston, TXBaaS with Veeam - Phoenix, AZDRaaS with Zerto - Houston, TXPrivate Cloud - Houston, TXNetwork - Atlanta, GAIaaS - Atlanta, GADRaaS with Zerto - Minneapolis, MNDaaS - Houston, TXPrivate Cloud - Phoenix, AZIaaS - Phoenix, AZNetwork - Phoenix, AZDRaaS with Zerto - Phoenix, AZDRaaS with StorageCraft - Greenville, SCNetwork - Minneapolis, MNIaaS - Minneapolis, MNDRaaS with StorageCraft - Nashville, TNDRaaS with StorageCraft - Atlanta, GASecurityDRaaS with StorageCraft - Phoenix, AZDRaaS with Veeam - Atlanta, GADRaaS with VMware - Greenville, SCDRaaS with VMware - Nashville, TNDRaaS with VMware - Houston, TXDRaaS with VMware - Phoenix, AZDRaaS with VMware - Minneapolis, MNDRaaS with VMware - Atlanta, GA
Timeline · 1 update
  1. resolved Nov 07, 2024, 03:02 PM UTC

    Our engineers were aware of an issue affecting the email address for support ([email protected]). Customers may have received bounce backs and support tickets may not have been created. This was resolved at approximately 14:20 UTC. If you submitted an email to support before 14:20 UTC and received a bounce back, please resend your email request or use one of the methods below to contact support. During the time of impact, customers could still create a ticket via the Account App: https://success.1111systems.com/docs/11-11-services-information/account-management-application#support-tickets or if there was an urgent request, we advise that customers please contact support via phone or chat. Legacy GCD: North America: +1.877.465.1217

Read the full incident report →

Minor October 5, 2024

11:11 Backup for Veeam Cloud Connect - Backup Issues - Atlanta

Detected by Pingoru
Oct 05, 2024, 07:43 PM UTC
Resolved
Oct 06, 2024, 01:36 PM UTC
Duration
17h 52m
Affected: BaaS with Veeam - Atlanta, GA
Timeline · 5 updates
  1. investigating Oct 05, 2024, 07:43 PM UTC

    11:11's Cloud Infrastructure team is investigating a possible service disruption affecting a subset of customers leveraging 11:11 Backup for Veeam Cloud Connect in the Atlanta data center. More details will be provided as information becomes available.

  2. investigating Oct 05, 2024, 08:12 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 05, 2024, 08:12 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Oct 05, 2024, 10:13 PM UTC

    Engineers resolved the issue affecting backup jobs in the Atlanta data center. They are continuing to monitor the system for stability.

  5. resolved Oct 06, 2024, 01:36 PM UTC

    The issue has been resolved. Engineers will continue to monitor the infrastructure for stability. If you have any questions, please contact 11:11 Support.

Read the full incident report →

Notice September 4, 2024

Veeam Upgrade Notification: Customer Action Required

Detected by Pingoru
Sep 04, 2024, 08:51 PM UTC
Resolved
Sep 04, 2024, 08:51 PM UTC
Duration
—
Affected: BaaS with Veeam - Greenville, SCBaaS with Ransomware Protection - West-1IaaS - Nashville, TNBaaS with Veeam - Nashville, TNBaaS with Ransomware Protection - East-1IaaS - Greenville, SCBaaS with Veeam - Atlanta, GAIaaS - Houston, TXBaaS with Veeam - Phoenix, AZIaaS - Atlanta, GAIaaS - Phoenix, AZIaaS - Minneapolis, MNDRaaS with Veeam - Atlanta, GA
Timeline · 1 update
  1. resolved Sep 04, 2024, 08:51 PM UTC

    Veeam has issued a security bulletin disclosing multiple critical vulnerabilities in all versions of Veeam Backup and Replication prior to 12.1.2.172 and earlier. They have issued a new release, 12.2.0.334, that remediates these vulnerabilities. 11:11 Engineering will be updating the 11:11 BaaS and BaaS with Ransomware Protection services with this new version starting on 9 September 2024. Veeam security bulletin: https://www.veeam.com/kb4649 Customers are required to upgrade their Veeam installations to 12.0+ to ensure compatibility with this upgrade. However, we strongly suggest reviewing the security advisory from Veeam and upgrade all components used to a current version.

Read the full incident report →

Minor August 29, 2024

NVL IaaS vCloud Interface Unavailable

Detected by Pingoru
Aug 29, 2024, 02:43 PM UTC
Resolved
Aug 30, 2024, 06:31 PM UTC
Duration
1d 3h
Affected: IaaS - Nashville, TN
Timeline · 4 updates
  1. investigating Aug 29, 2024, 02:43 PM UTC

    11:11 Systems Engineering is aware of an issue with loading the vCloud portal in NVL, TN. Engineers are actively investigating the issue and will provide updates as they are available. All virtual machines are running and accessible, it is only the management interface that is impacted.

  2. investigating Aug 29, 2024, 02:53 PM UTC

    Engineers restored services to the portal and are continuing to monitor for stability. If you have any questions, please contact support: https://1111systems.com/support/contact-support/

  3. monitoring Aug 30, 2024, 05:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 30, 2024, 06:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 19, 2024

DRaaS with VMware - ATL

Detected by Pingoru
Aug 19, 2024, 06:24 PM UTC
Resolved
Aug 22, 2024, 07:45 PM UTC
Duration
3d 1h
Affected: DRaaS with Veeam - Atlanta, GA
Timeline · 3 updates
  1. identified Aug 19, 2024, 06:24 PM UTC

    11:11 Systems engineering is investigating an issue with DRaaS replication in the Atlanta, GA datacenter. Please contact 11:11 Systems support with any questions: https://1111systems.com/support/contact-support/

  2. monitoring Aug 20, 2024, 07:48 PM UTC

    11:11 Systems engineering is monitoring DRaaS replication with VMware ATL, any customers with continued impact have been engaged directly. Please contact 11:11 Systems support with any questions: https://1111systems.com/support/contact-support/

  3. resolved Aug 22, 2024, 07:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 29, 2024

Virtual Desktop restarts due to Compute Node failure in ATL DaaS

Detected by Pingoru
Jul 29, 2024, 08:02 PM UTC
Resolved
Jul 29, 2024, 08:02 PM UTC
Duration
—
Affected: DaaS - Atlanta, GA
Timeline · 1 update
  1. resolved Jul 29, 2024, 08:02 PM UTC

    Due to a failure of a hypervisor compute node in our Atlanta, GA data center, a small number of DaaS desktops were automatically restarted onto other compute nodes. This restart activity concluded by 3:23 pm Eastern Time. Please contact 11:11 Support if you have any questions or issues regarding this incident.

Read the full incident report →

Minor July 24, 2024

11:11 Systems IaaS - Maintenance Impact Out of Scope - MSP - 24 July 2024

Detected by Pingoru
Jul 24, 2024, 09:23 AM UTC
Resolved
Jul 24, 2024, 03:08 PM UTC
Duration
5h 44m
Affected: DRaaS with Zerto - Minneapolis, MNIaaS - Minneapolis, MN
Timeline · 4 updates
  1. investigating Jul 24, 2024, 09:23 AM UTC

    On 24 July 2024, starting at approximately 06:00 UTC, a portion of customers in the MSP data center may have begun experiencing management or production connectivity issues. Engineers are investigating and working towards resolution. If you are experiencing any issues, please contact your support team for assistance.

  2. identified Jul 24, 2024, 09:43 AM UTC

    The issue has been identified and engineers are working to restore services. If you have any questions, please contact your support team for assistance.

  3. monitoring Jul 24, 2024, 09:59 AM UTC

    Engineers have resolved the issue and customers are seeing performance improvements as the system recovers. If you have any questions, please contact your support team for assistance.

  4. resolved Jul 24, 2024, 03:08 PM UTC

    No further issues were observed so this incident is being resolved. If you have any questions, please contact your support team.

Read the full incident report →