Green Cloud Technologies incident

ATL IaaS vCloud Interface Unavailable

Major Resolved View vendor source →

Green Cloud Technologies experienced a major incident on August 28, 2024 affecting IaaS - Atlanta, GA, lasting 2d. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2024, 04:53 PM UTC
Resolved
Aug 30, 2024, 05:03 PM UTC
Duration
2d
Detected by Pingoru
Aug 28, 2024, 04:53 PM UTC

Affected components

IaaS - Atlanta, GA

Update timeline

  1. investigating Aug 28, 2024, 04:53 PM UTC

    11:11 Systems Engineering is aware of an issue with loading the vCloud portal in ATL, GA. Engineers are actively investigating the issue and will provide updates as they are available. All virtual machines are running and accessible, it is only the management interface that is impacted. If you have any questions, please contact support: https://1111systems.com/support/contact-support/

  2. investigating Aug 28, 2024, 05:22 PM UTC

    Engineers have begun restoring accessibility but are still investigating the cause. Further updates will be provided as available. If you have any questions, please contact support: https://1111systems.com/support/contact-support/

  3. investigating Aug 28, 2024, 05:52 PM UTC

    We are continuing to investigate this issue.

  4. investigating Aug 28, 2024, 08:51 PM UTC

    Engineers resolved another issue impacting the customer portal and they have opened a case with our vendor. During the time of impact, customers may have been unable to access the portal. The next update will be posted as information becomes available.

  5. investigating Aug 28, 2024, 08:55 PM UTC

    Engineers are working to resolve another issue affecting the portal. The next update will be posted as information becomes available.

  6. investigating Aug 28, 2024, 08:55 PM UTC

    We are continuing to investigate this issue.

  7. investigating Aug 28, 2024, 09:37 PM UTC

    Engineers are continuing to investigate and work with our vendor to identify the root cause of the issue. The next update will be posted as information becomes available. If you have any questions, please contact support: https://1111systems.com/support/contact-support/

  8. investigating Aug 28, 2024, 10:41 PM UTC

    Engineers restored services to the portal and are continuing to monitor for stability. During this time, customers may continue to experience intermittent issues logging into the portal. If you have any questions, please contact support: https://1111systems.com/support/contact-support/

  9. investigating Aug 29, 2024, 04:26 PM UTC

    Engineers are continuing to work with our vendor to investigate the root cause of this issue. The next update will be posted as information becomes available.

  10. monitoring Aug 29, 2024, 09:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  11. resolved Aug 30, 2024, 05:03 PM UTC

    This incident has been resolved.