Green Cloud Technologies incident
11:11 Systems IaaS - Maintenance Impact Out of Scope - MSP - 24 July 2024
Green Cloud Technologies experienced a minor incident on July 24, 2024 affecting DRaaS with Zerto - Minneapolis, MN and IaaS - Minneapolis, MN, lasting 5h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 24, 2024, 09:23 AM UTC
On 24 July 2024, starting at approximately 06:00 UTC, a portion of customers in the MSP data center may have begun experiencing management or production connectivity issues. Engineers are investigating and working towards resolution. If you are experiencing any issues, please contact your support team for assistance.
- identified Jul 24, 2024, 09:43 AM UTC
The issue has been identified and engineers are working to restore services. If you have any questions, please contact your support team for assistance.
- monitoring Jul 24, 2024, 09:59 AM UTC
Engineers have resolved the issue and customers are seeing performance improvements as the system recovers. If you have any questions, please contact your support team for assistance.
- resolved Jul 24, 2024, 03:08 PM UTC
No further issues were observed so this incident is being resolved. If you have any questions, please contact your support team.