Green Cloud Technologies incident

Awareness: Issues with the Email Address Support@11:11systems.com

Green Cloud Technologies experienced a notice incident on November 7, 2024 affecting Network - Greenville, SC and DaaS - Greenville, SC and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started: Nov 07, 2024, 03:02 PM UTC
Resolved: Nov 07, 2024, 03:02 PM UTC
Duration: —
Detected by Pingoru: Nov 07, 2024, 03:02 PM UTC

Affected components

Network - Greenville, SCDaaS - Greenville, SCBaaS with Veeam - Greenville, SCDRaaS with Zerto - Atlanta, GAOffice 365 BaaS - Atlanta, GABaaS with Ransomware Protection - West-1Private Cloud - Atlanta, GAManaged FirewallSecure Object Storage - East-1IaaS - Nashville, TN

Update timeline

resolved Nov 07, 2024, 03:02 PM UTC

Our engineers were aware of an issue affecting the email address for support ([email protected]). Customers may have received bounce backs and support tickets may not have been created. This was resolved at approximately 14:20 UTC. If you submitted an email to support before 14:20 UTC and received a bounce back, please resend your email request or use one of the methods below to contact support. During the time of impact, customers could still create a ticket via the Account App: https://success.1111systems.com/docs/11-11-services-information/account-management-application#support-tickets or if there was an urgent request, we advise that customers please contact support via phone or chat. Legacy GCD: North America: +1.877.465.1217