Green Cloud Technologies had 29 outages in the last 2 years totaling 109h 3m of downtime — averaging 1.2 incidents per month.
There were 29 Green Cloud Technologies outages since May 21, 2024 totaling 109h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.
Due to Hurricane Beryl, our data center is currently running on generator power. All Uninterruptible Power Supplies (UPS) successfully transferred the load over to the standby generators with no impact. 11:11 is continuing to monitor the situation and will provide updates as necessary.
The data center continues to run on generator power. Fuel trucks will remain onsite to refuel generators as required for the duration electrical utilities are unavailable.
We have identified a vendor issue that is preventing certain vcloud management functions from working (ic opening consoles). We are working closely with our vendor for a solution.
Utility power has been restored and has remained stable.
11:11 engineers are investigating an issue with one of out storage SAN's in the Atlanta data center. A small number of VM's may show storage errors or be offline currently. We are investigating with our vendor.
Engineers are continuing to investigate this issue and work with our vendor to resolve impact. The next update will be posted as information becomes available. If you have any questions, please contact a member of your support team.
Engineers have resolved the underlying issue and are currently working to resolve any residual impact. A portion of affected customers may continue to experience issues until remediation activities are completed. The next update will be posted as information becomes available.
Engineers are continuing work to resolve customer impact. Additionally, replication may be unavailable for a small subset of customers using 11:11 DRaaS for Zerto. If you are continuing to experience issues, please contact a member of your support team.
Engineers has completed the remediation steps and confirmed the affected datastore is fully functional. We are continuing to monitor for any lingering affects. If you are continuing to experience any issues please contact a member of your support team.
This incident has been resolved.
11:11 Systems engineering is commencing with emergency patching immediately to remediate against CVEs outline here:https://www.veeam.com/kb4510 Backup Enterprise Manager console access will be intermittently unavailable while the patches are applied. If you require a file-level restore, please contact support for assistance. If you have any questions, please contact support: https://1111systems.com/support/contact-support/
Patching has been completed and the Backup Enterprise Manager console functionality has been fully restored.