GreatLab incident

Scanhub Database Issue

Resolved after 41 minutes, affecting Scanhub, on October 26, 2026.

identified Oct 26, 2026, 02:01 PM UTC

We will be resolving this issue very shortly but ask to not change any statuses in the external scanner portals whilst we resolve the issue as that can cause confusion between systems.

Started
Oct 26, 2026, 01:44 PM UTC
Resolved
Oct 26, 2026, 02:25 PM UTC
Duration
41m
Detected by Pingoru
Oct 26, 2026, 01:44 PM UTC

Affected components

Scanhub

Update timeline

  1. identified Oct 26, 2026, 01:44 PM UTC

    We have identified the issue and working out a resolution to this.

  2. identified Oct 26, 2026, 02:01 PM UTC

    We will be resolving this issue very shortly but ask to not change any statuses in the external scanner portals whilst we resolve the issue as that can cause confusion between systems.

  3. resolved Oct 26, 2026, 02:25 PM UTC

    Issue is resolved and all systems are working.

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