Gravity Payments had 32 outages in the last 2 years totaling 1391h 51m of downtime — averaging 1.3 incidents per month.
There were 32 Gravity Payments outages since October 1, 2024 totaling 1391h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.
Clover is currently experiencing a service outage that may affect some of your services or devices. If you are unable to process transactions, please contact our support team at (866) 701-4700 or email us at [email protected].
Clover is recovered at this point and we will continue to monitor.
We are currently experiencing a service disruption with an integrated partner that may affect some of your services or devices. If you are unable to process transactions, please contact our support team at (866) 701-4700 or email us at [email protected]. Thank you for your patience while this issue is being resolved.
We are currently investigating an issue impacting payment processing for merchants using ACT. Some merchants may receive a "Payment Request Failed" error when attempting to process transactions. Workarounds: While we work with ACT to resolve the issue, impacted merchants can continue processing payments using either of the following methods: Clover device in standalone mode 1.Tap the four corners of the Clover screen and enter your passcode. 2. Select the Sale app. 3. Enter the transaction amount and process the payment. Gravity Dashboard Virtual Terminal 1. Log in to the Gravity Dashboard. 2. Select Virtual Terminal from the left-hand navigation. 3. Select Sale and enter the transaction amount and customer's card information. 4. Select Process to complete the transaction. ACT is aware of the issue and is actively investigating. We will provide another update as soon as additional information becomes available.
The payment processing issue impacting merchants using ACT has been resolved. ACT has confirmed service has been restored, and merchants should now be able to process transactions normally. The previously provided workarounds are no longer necessary. We will continue to monitor processing to ensure services remain stable. We apologize for the disruption and appreciate your patience while the issue was being resolved.
We are currently experiencing delays processing tokenized payments. As a result, some data on your Emergepay transactions may not process. Our team is actively working to resolve the issue, and anticipates the fix by 1:30 PM MT. We appreciate your patience. If you have questions, please contact our support team at [email protected] or call tel:8667014700"
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently monitoring an issue causing some transactions on Clover devices to fail. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700. You may also process through the Gravity Dashboard’s virtual terminal. 1. Login to Gravity Dashboard, navigate to Virtual Terminal in the left hand navigation 2. Next select Sale and manually enter the amount and customer’s card information. 3. Click ‘Process’
Clover transactions are now succeeding. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
We are investigating an issue causing a delay in transaction reporting and some management functionality for a small number of merchants. We are working to resolve this issue and fully restore services as quickly as possible. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
We have identified the issue causing a delay in transaction reporting and some management functionality for a small number of merchants and a restoration is in progress. An issue in Azure Cloud Platform is causing some merchants to also see intermittent timeout errors when attempting to run transactions. We are monitoring this closely and working to restore services completely as quickly as possible. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
Emergepay is currently experiencing service disruptions with transaction processing and reporting at this time. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
A fix has been implemented to resolve Emergepay transaction processing failures. We are working to fully restore historical reporting information. If you have any questions or issues on any transactions or refunds attempted to process today, please contact our support team at [email protected] or call tel:8667014700
This incident has been resolved and all Emergepay transaction history is available in Gravity Dashboard.
We are currently experiencing delays importing settlement data. As a result, some data on your Dashboard regarding Settled Transactions may not be up to date. Our team is actively working to resolve the issue, and we appreciate your patience. If you have questions, please contact our support team at [email protected] or call 866.701.4700.
All settlement data is imported and available in Gravity Dashboard.
We have identified the issue and are working to resolve. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
We expect the issue to be resolved for most merchants and are continuing to monitor. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
This issue has been resolved. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
We are currently investigating the issue and will update this page with more information soon. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
This incident has been resolved. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
Access to dashboard.gravitypayments.com is currently unavailable. We are currently investigating the issue and will update this page with more information soon. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
This incident has been resolved and availability of dashboard.gravitypayments.com has been restored.
Clover is currently experiencing device issues. As a result, you may receive an error message, such as a connection timeout or a syncing issue. If you continue to experience issues processing, and have access to Gravity Dashboard Virtual Terminal, please try processing directly through Virtual Terminal. Login to Gravity Dashboard, navigate to Virtual Terminal in the left-hand navigation. Next, select Sale and manually enter the amount and the customer’s card information. Click ‘Process’. If you need support, please reach out to our team at [email protected]. Thank you for your patience while this issue is being resolved.
Clover is continuing to experience device issues. Gravity Payments is communicating closely with Clover on this issue. We will continue to post updates as they are available.
Clover is continuing to experience device issues. Clover has not identified a fix for the issue yet. We will continue to post updates as they are available.
Clover is continuing to experience device issues. Clover has not identified a fix for the issue yet. We are monitoring Clover closely for resolution and we will continue to post updates as we have them .
We are monitoring a decrease in transaction failures on Clover devices. We are continuing to monitor Clover.
We are still monitoring a decrease in error rates for transactions on Clover devices. Clover has not identified a fix for the issue yet. We are continuing to monitor. If you are experiencing issues processing, and have access to Gravity Dashboard Virtual Terminal, please try processing directly through Virtual Terminal. Login to Gravity Dashboard, navigate to Virtual Terminal in the left-hand navigation. Next, select Sale and manually enter the amount and the customer’s card information. Click ‘Process’. If you need support, please reach out to our team at [email protected]. Thank you for your patience while this issue is being resolved.
Clover has communicated that they have identified the issue and are working to fully restore services to Clover devices. We are continuing to observe higher transaction success rates. We will continue to monitor until services are restored.
Issues processing payments on Clover devices have been resolved. If you experience issues processing payments on your Clover device or need assistance reconciling your transactions, please reach out to our team at [email protected] or call tel :8667014700.
The Gravity Payments website (gravitypayments.com) is currently unavailable due to an outage with Cloudflare, a major provider of internet services. All core Gravity Payments services (processing, dashboard, APIs) are operational. A small number of merchants may experience transaction processing issues if using integrated partners utilizing Cloudflare services. The Gravity Dashboard is operational and can be accessed directly at: https://dashboard.gravitypayments.com. We are monitoring the situation and will update here as soon as possible. If you are having any difficulties processing transactions, please contact our support team at [email protected] or call tel:8667014700.
The Gravity Payments website (gravitypayments.com) is now available. All core Gravity Payments services (processing, dashboard, APIs) remain operational. Lingering minor issues may cause transaction processing failures for merchants whose integrated partners utilize Cloudflare services. If you are having any difficulties processing transactions, please contact our support team at [email protected] or call tel:8667014700.
Earlier internet service disruptions affecting our website and some integrated partners are now largely resolved. Most connected services are recovering, and partners who previously reported transaction failures are now trending back to normal. Our website (gravitypayments.com) and all core Gravity Payments services (processing, dashboard, APIs) remain operational. Some partners may still experience brief or intermittent issues as upstream systems continue to stabilize. If you are still experiencing difficulties processing transactions, please contact our support team at [email protected] or call 866-701-4700.
The earlier internet-related service disruption has been fully resolved. Our website and all Gravity Payments services- including transaction processing, dashboards, and APIs - are operating normally. Systems affected through upstream providers have stabilized, and partners who experienced intermittent issues are reporting normal behavior again. No further impact is expected at this time. If you continue to experience any processing issues, please contact our support team at [email protected] or 866-701-4700.
Our partner DIS is experiencing a service disruption that is causing intermittent impact on our service. As a result, you may have issues processing transactions at this time. DIS teams are working on resolving the issue. As a workaround, you can use Dashboard Virtual Terminal at dashboard.gravitypayments.com. If you need support, please contact our support team at [email protected] or call tel :8667014700. Thank you for your patience while this issue is being resolved.
Our partner DIS has resolved the issue on their side. All services should be running as expected. If you need support, please contact our support team at [email protected] or call tel :8667014700.
We've been made aware of an issue with the Clover Online Ordering, Clover Virtual Terminal, and API calls to Clover Gateway impacting some Clover merchants. If you are having problems with online transactions, please contact our support team at [email protected] or call tel:8667014700.
This incident is now resolved. If you are still having problems with online transactions, please contact our support team at [email protected] or call tel:8667014700.
We are aware of a delay in deposits for a small subset of merchants. We are working with our funding bank to get more information. If you are not seeing an expected deposit today and believe you are impacted please contact our support team at [email protected] or call tel:8667014700
We are continuing the investigate the issue between our funding bank and a small subset of receiving banks. If you are not seeing an expected deposit today and believe you are impacted please contact our support team at [email protected] or call tel:8667014700
We have confirmed there is delay in deposits for a small subset of merchants' receiving banks due to a delay at the Federal Reserve. If you have not received an expected deposit today, please contact your bank. We are continuing to monitor the resolution of this delay at the Federal Reserve.
We have confirmed that delayed deposits are starting to arrive. This issue affected a small subset of merchants' receiving banks due to a delay at the Federal Reserve. If you have not received an expected deposit today, please contact your bank. We are continuing to monitor the resolution of this delay at the Federal Reserve.
We've confirmed this issue with delays caused by the Federal Reserve to be resolved. If you have not received an expected deposit today, please contact your bank. If you have any trouble, please contact our support team at [email protected] or call tel:8667014700
We are aware of a third-party outage impacting the Dispute Manager tool, used for managing your chargebacks online. If you need assistance retrieving information on a chargeback or posting a response, please contact our support team at [email protected] or call tel :8667014700
This incident has been resolved. If you need assistance retrieving information on a chargeback or posting a response, please contact our support team at [email protected] or call tel :8667014700
We are aware of an issue with USAePay transaction processing. We will update this page with more information soon. If you are having any difficulties, please contact our support team at [email protected] or call tel :8667014700.
USAePay has implemented a fix, and we have observed no further timeouts. We are continuing to monitor for any further errors. If you are having any difficulties processing transactions, please contact our support team at [email protected] or call tel: 8667014700.
Processing transactions with USAePay has remained stable for over 24 hours, and no further errors have been observed. If you are having any difficulties, please contact our support team at [email protected] or call tel :8667014700.
Gravity Payments website intermittently unavailable for some users. We are aware of the issue and are working to resolve it as quickly as possible. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
We have resolved the issue and gravitypayments.com is available for all users reliably. Thank you for your patience.
We are currently investigating the issue and will update this page with more information soon. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
CloverⓇ has confirmed the issues impacting your payments device and cloud applications has been resolved. You are now able to resume accepting payment through your Clover device as normal. If you continue to experience issues, please reach out to our support team at [email protected] for assistance. Thank you for your patience and continued business. The Gravity Support Team
We are observing a small number of merchants with expired authorizations to CloverⓇ as a result of yesterday's service disruption. We are currently working to fix those accounts.
We have resolved these small amount of errors. We continue to monitor for any issues impacting merchants. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
We are currently investigating the issue and will update this page with more information soon. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
Some merchants are currently experiencing intermittent “Transarmor failed” errors on some terminals. As a result, these merchants may have issues processing payments. We have identified the cause of this issue. If you are seeing this error, please contact our support team at [email protected] or call tel:8667014700.
Due to this issue, we are experiencing high call volume. If you are unable to run transactions and need assistance, we can resolve this issue for you remotely. Please submit a ticket via the form on our website at gravitypayments.com/support and include the subject line “Service disruption 6-12-25”.
We have monitored this issue for 24 hours and confirmed it has been resolved. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
We are currently investigating the issue and will update this page with more information soon. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
We are still investigating this issue and will provide updates and additional guidance as we have it.
We are continuing to investigate this issue. We believe this issue is affecting PAX A35 devices exclusively of the A35-0BW-RD6-01AA hardware version. PAX has acknowledged the issue and is providing Gravity with updates as they work towards a fix, or workaround.
We are continuing to drive the investigation of this issue with PAX. They have confirmed they are investigating and have escalated the issue as critical to their team. We continue to investigate fixes and workarounds to provide relief for those affected.
A fix to this issue has been found and is ready to be applied to affected merchants using PAX A35 devices with Part Number A35-0BW-RD6-01AA. Gravity Payments will be reaching out to affected merchants to apply the fix. We continue to work closely with PAX to address the root cause of this issue. We will provide more information as soon as it becomes available.
This incident has been resolved.
Merchants utilizing older software versions of PAX S300 and Verifone VX 520 terminals could receive an invalid batch error if they have a refund within their batch. Merchants should run refunds through a virtual terminal gateway via dashboard in order to prevent this error. If you do receive this error, please contact our support team by calling tel:8667014700 or emailing [email protected] to resolve the issue.
This incident has been resolved.
We are investigating this issue and will provide more information soon.
Issue affecting some merchants ability to process payments through web forms that were missing some assets has been resolved as of approximately 8:00AM PT. If you are having any issues, please reach out to [email protected] or call 866-701-4700.
Clover devices will process transactions, but without surcharges. PAX devices will not be able to process transactions. We have identified the issue and are pushing a fix over the course of the next 15-30 minutes. We will update resolution on this issue soon.
We are continuing to push a fix through for the merchants affected.
We are continuing to push a fix through for the merchants affected.
All merchants unable to run transactions have had fix pushed to them. If you are having any issues running transactions or have questions about surcharging today, please contact us at tel:8667014700 or [email protected]
We have pushed fixes to all affected customers. If you have any questions or further issues, please contact our support team at [email protected] or call tel: 8667014700.
We are currently experiencing service disruptions with Access One. As a result, you may have issues resetting your AccessOne password at this time. You may also encounter batches that failed to close at the scheduled time or batches missing in the Gravity Dashboard. If you are having difficulties resetting your AccessOne password or need help with closing any open batches, please contact our support team at [email protected] or call us at tel: 8667014700.
This incident is now resolved. If you are still having difficulties resetting your AccessOne password or need help with closing any open batches, please contact our support team at [email protected] or call us at tel: 8667014700.