Gravity Payments incident

Processing Disruption

Ongoing since 03:51 PM UTC, affecting Cloud Controllers.

monitoring Nov 03, 2026, 04:49 PM UTC

We have identified an issue affecting some merchant's access to processing transactions, and are working to restore service. Workarounds are available, dependent on merchant needs. Contact [email protected] or call (866) 701-4700.

Started
Nov 03, 2026, 03:51 PM UTC
Resolved
Ongoing
Duration
● 3h 38m
Detected by Pingoru
Nov 03, 2026, 03:51 PM UTC

Affected components

Cloud Controllers

Update timeline

  1. monitoring Nov 03, 2026, 03:51 PM UTC

    We have identified an issue affecting some merchant's access to processing transactions, and are working to restore service. Workarounds are available, dependent on merchant needs. Contact [email protected] or call (866) 701-4700. We will provide another update by 9:00 AM PT.

  2. monitoring Nov 03, 2026, 04:49 PM UTC

    We have identified an issue affecting some merchant's access to processing transactions, and are working to restore service. Workarounds are available, dependent on merchant needs. Contact [email protected] or call (866) 701-4700.

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