Go Guardian Outage History

Started Oct 22, 2026, 05:17 PM UTC· resolved Oct 22, 2026, 06:35 PM UTC

1. identified Oct 22, 2026, 05:17 PM UTC

   Since about 11:32 AM ET on October 22, some Smart Alerts reports have been slow to process, and some may not have been delivered. We've found the cause, and we're putting a fix in place now. Some reports submitted during this time may have been lost. We'll post another update within an hour or as soon as we know more.

2. monitoring Oct 22, 2026, 06:09 PM UTC

   We implemented a fix to resolve issues with Smart Alerts reports in GoGuardian Admin, and service has been restored for most customers. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.

3. resolved Oct 22, 2026, 06:35 PM UTC

   We have resolved the issue causing delayed reports on Smart Alerts, which users may have experienced between 11:32 AM ET and 1:50 PM ET. Service has been fully restored. We apologize for any trouble caused by this issue.

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Started Sep 10, 2026, 06:54 PM UTC· resolved Sep 12, 2026, 02:55 AM UTC

1. investigating Sep 10, 2026, 06:54 PM UTC

   As of approximately 11:29 AM PDT, we have seen an increase in reports of delayed and/or failed resolution times within GoGuardian Admin DNS Filtering. Our team is currently working to resolve this issue and will keep you updated as we implement a fix. We sincerely apologize for any inconvenience.

2. monitoring Sep 11, 2026, 03:50 AM UTC

   Functionality has been restored for affected users as of approximately 2:00 PM PDT. After the September 8 incident, we increased compute on the existing DNS servers. Today's issue showed we also needed much more network capacity to handle peak query volume. We added capacity to restore service. We have since moved the DNS edge onto larger, network-optimized infrastructure. We are actively monitoring GoGuardian Admin DNS Filtering. We sincerely apologize for the disruption.

3. resolved Sep 12, 2026, 02:55 AM UTC

   After the resolution released yesterday, we have monitored our DNS traffic, our systematic monitoring tools and our Customer Support channels to identify any issues and we are confident that the resolution has been released. However, a handful of districts have reached out with lingering issues due to old requests remaining in the DNS cache. If you experience any issues like this, we wanted to provide the troubleshooting steps. Please see the steps below. To force your device to fetch updated network routes immediately, we recommend performing the quick DNS reset steps below. 1) Restart your web browser or test the site in an Incognito / Private window. 2) Flush your local DNS cache: a)Windows: Open Command Prompt, type 'ipconfig /flushdns', and press Enter. b) Mac: Open Terminal, type 'sudo dscacheutil -flushcache', and press Enter. c) If using Chrome: Paste 'chrome://net-internals/#dns' into your address bar and click 'Clear host cache'. Alternatively, if you are seeing this issue across multiple endpoints on the same network, your local recursive resolvers, firewalls, or edge gateways may be caching the stale record. To fix: 1) Please flush your local DNS server caches (e.g., Clear-DnsServerCache in PowerShell or rndc flush for BIND) 2) Restart any network hardware acting as a DNS proxy, or 3) Temporarily forward upstream queries to public resolvers (1.1.1.1 or 8.8.8.8) to bypass lingering ISP-level cache. We greatly apologize for the significant inconvenience and greatly appreciate the patience of those impacted. Feel free to reach out to Customer Support with any additional issues at https://docs.goguardian.com/welcome.

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Started Sep 03, 2026, 03:43 PM UTC· resolved Sep 04, 2026, 05:02 PM UTC

1. investigating Sep 03, 2026, 03:43 PM UTC

   We are currently investigating this issue.

2. investigating Sep 03, 2026, 04:41 PM UTC

   Some students are appearing as "Student Offline" or "Device Unavailable" in Live Sessions due to a backend service outage, starting at approximately 7:40 am PST. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

3. monitoring Sep 03, 2026, 07:56 PM UTC

   Functionality has been restored for affected users. We are continuing to investigate the issue and implement fixes to improve performance. We will closely monitor the feature through tomorrow to ensure continued stability.

4. resolved Sep 04, 2026, 05:02 PM UTC

   The service disruption has been fully resolved. System performance has returned to normal, and all services should now be functioning as expected. Thank you for your patience, and we apologize for any inconvenience caused.

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Started Jul 31, 2026, 04:10 PM UTC· resolved Jul 31, 2026, 04:22 PM UTC

1. investigating Jul 31, 2026, 04:10 PM UTC

   We are currently investigating a potential bug within GoGuardian Theft Recovery. We are receiving intermittent reports of the authentication page creating a loop making it temporarily inaccessible. We will provide updates as we learn more from our investigation.

2. resolved Jul 31, 2026, 04:22 PM UTC

   The issue with GoGuardian Theft Recovery has been fully resolved.

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Started Jul 16, 2026, 05:14 PM UTC· resolved Jul 17, 2026, 02:30 PM UTC

1. investigating Jul 16, 2026, 05:14 PM UTC

   We are aware of an issue where some customers are not receiving Beacon’s after-school hours email summaries as expected. This issue is only impacting a subset of users, and all other Beacon features are fully functional. Our team is actively investigating, and we will provide updates here as we learn more. We sincerely apologize for any inconvenience.

2. investigating Jul 16, 2026, 06:30 PM UTC

   We're continuing our investigation into after-school hours email summaries failing to be delivered to some customers. We will continue to update as we identify and resolve the issue.

3. identified Jul 16, 2026, 07:40 PM UTC

   We've identified a potential cause and are working to deploy a fix that will restore sending Beacon's after-school hours email summaries to all customers who opted into them.

4. monitoring Jul 16, 2026, 10:29 PM UTC

   A fix has been implemented to restore Beacon’s after-school hours email summaries for all customers. We will continue to monitor through tomorrow morning to ensure that all emails are sent.

5. resolved Jul 17, 2026, 02:30 PM UTC

   We have resolved an issue which caused Beacon After School Hours Email Summaries to not send to all customers. After monitoring the email send for this morning we expect the emails should now work as expected. We will continue to monitor in the coming week to verify that the email send is reliable. Thank you for your patience and we apologize for any inconvenience caused by this issue

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Started Jun 05, 2026, 01:09 PM UTC· resolved Jun 05, 2026, 02:42 PM UTC

1. investigating Jun 05, 2026, 01:09 PM UTC

   https://cortana.goguardian.com/api/policies/186176/sites/filters?includeBlockCounts=true is returning a 500. UI is working, no website urls within a policy are viewable. https://console.cloud.google.com/logs/query;cursorTimestamp=2026-06-05T12:55:11.650154444Z;duration=PT5M;lfeCustomFields=jsonPayload%252Ferror;query=logName%3D%22projects%2Fgoguardian-gcp%2Flogs%2Fecs.go-cortana.prod%22%0Aseverity%3E%3DERROR%0Aerror_group%2528%22CIua9_Cc6d71pwE%22%2529%0Atimestamp%3D%222026-06-05T12:55:11.650154444Z%22%0AinsertId%3D%22lf3mk8fgi9q3k%22?project=goguardian-gcp { "insertId": "lf3mk8fgi9q3k", "jsonPayload": { "source": "stdout", "user_agent": "grpc-go/1.80.0", "admin_id": 15834408, "route": "/gocortana.GoCortana/GetPolicySiteFilters", "container_id": "02b2570d43a3c41d29b926e2617a95cc6a0f7269fd266b89d9e2072ca60c8533", "error": "error getting site filter blocks count by policy id with nobunaga: rpc error: code = Unknown desc = failed to executed query: SELECT admin_filter_id, COUNT(*) FROM blocked_sites_v3 WHERE admin_policy_id = ? AND reason = ? AND org_id = ? AND submission_time >= ? AND submission_time <= ? AND time_shard_key IN (?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?) GROUP BY admin_filter_id: Error 1146: Table 'ent_auth.blocked_sites_v3' doesn't exist", "org_id": 8017, "container_name": "/ecs-go-cortana-prod-178-go-cortana-aca1c4c4a3cfbde85500", "log": "error getting site filter blocks count by policy id", "timestamp": "2026-06-05T12:55:11.649559702Z", "request_id": "d47d28b0-4da4-444f-9626-d33a157a124e" }, "resource": { "type": "aws_ec2_instance", "labels": { "region": "aws:us-west-2a", "instance_id": "i-05d732ddaba3c237e", "aws_account": "476415093293", "project_id": "goguardian-gcp" } }, "timestamp": "2026-06-05T12:55:11.650154444Z", "severity": "ERROR", "labels": { "ec2.amazonaws.com/resource_name": "df46b326a5f5" }, "logName": "projects/goguardian-gcp/logs/ecs.go-cortana.prod", "receiveTimestamp": "2026-06-05T12:55:15.606143589Z", "errorGroups": [ { "id": "CIua9_Cc6d71pwE" } ] }

2. investigating Jun 05, 2026, 01:27 PM UTC

   per Efrain: the blocked_sites_v3 view was dropped from memSQL prod staging looks okay. I checked to verify. there was a handful of memSQL schema changes that went out yesteday for adding new columns for the time spent project possibly related He pinged dev-ops we're going to need a hand from TF folks

3. investigating Jun 05, 2026, 01:44 PM UTC

   We are currently investigating reports of an issue within GoGuardian's Admin product that is causing the user interface to return a 500 error or to show policies as if they are "blank." We have confirmed that this is only an issue with the display; ALL policies are still actively functioning and filtering as expected. We will keep this page up-to-date as we learn more. We apologize for any inconvenience.

4. monitoring Jun 05, 2026, 02:02 PM UTC

   We have identified and fixed the bug that was causing our GoGuardian Admin product to display as if policies were "blank" and/or to show an error 500. This fix has been released and we will continue monitoring for any further concerns. However, we have confidence that this issue has been fully resolved. We greatly apologize for the inconvenience.

5. resolved Jun 05, 2026, 02:42 PM UTC

   The issue with GoGuardian Admin is fully resolved. All applications are fully functioning. Thank you.

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Started May 06, 2026, 02:41 PM UTC· resolved May 06, 2026, 03:09 PM UTC

1. investigating May 06, 2026, 02:41 PM UTC

   As of approximately 7:39am pacific we have noticed that the Product Selector may be missing from Organization Management. Our team is currently investigating the issue. We sincerely apologize for any inconvenience.

2. investigating May 06, 2026, 03:07 PM UTC

   We are continuing to investigate this issue.

3. resolved May 06, 2026, 03:09 PM UTC

   We have fully resolved an issue with Organization Management If you are still experiencing trouble, please reach out to our support team. Thank you for your patience.

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Started Mar 27, 2026, 05:27 PM UTC· resolved Mar 27, 2026, 06:31 PM UTC

1. identified Mar 27, 2026, 05:27 PM UTC

   As of approximately 12:38pm ET, we have seen some increase in latency for Admin DNS Filtering. Our team is currently working to resolve this issue and will keep you updated as we implement a fix. We sincerely apologize for any inconvenience.

2. resolved Mar 27, 2026, 06:31 PM UTC

   This incident has been resolved and the GGDNS Filtering should be fully operational. Sorry for the inconvenience.

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Started Mar 25, 2026, 03:55 PM UTC· resolved Mar 25, 2026, 04:36 PM UTC

1. investigating Mar 25, 2026, 03:55 PM UTC

   It looks like users are experiencing trouble with locking/unlocking devices and opening/closing tabs within GoGuardian Teacher, starting at approximately 8:30 AM Pacific Time. We are currently investigating the issue and working towards a fix. We will keep you updated with additional details. We sincerely apologize for any inconvenience.

2. monitoring Mar 25, 2026, 04:28 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Mar 25, 2026, 04:36 PM UTC

   We have resolved the issue that resulted in trouble with locking/unlocking devices and opening/closing tabs within GoGuardian Teacher. These commands should now work as expected. Thank you for your patience and we apologize for any inconvenience caused by this issue.

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Started Mar 03, 2026, 09:34 PM UTC· resolved Mar 03, 2026, 10:03 PM UTC

1. investigating Mar 03, 2026, 09:34 PM UTC

   It looks like some users are experiencing trouble starting classroom sessions within GoGuardian Teacher, starting at approximately 1PM Pacific Time. We are currently investigating the issue and working towards a fix. We will keep you updated with additional details. We sincerely apologize for any inconvenience.

2. resolved Mar 03, 2026, 10:03 PM UTC

   We have resolved the issue that resulted in increased reports of degraded performance when starting classroom sessions in GoGuardian Teacher. Your sessions should now work as expected. Thank you for your patience and we apologize for any inconvenience caused by this issue.

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Started Dec 12, 2025, 12:15 AM UTC· resolved Dec 12, 2025, 01:17 AM UTC

1. identified Dec 12, 2025, 12:15 AM UTC

   We are aware of an issue preventing some users from logging in to GoGuardian Teacher as of approximately 12:45pm PT. We have identified a potential cause and are working to resolve it as soon as possible.

2. monitoring Dec 12, 2025, 12:39 AM UTC

   We have deployed a fix for the issue of some users being unable to log in to GoGuardian Teacher and are monitoring recovery.

3. resolved Dec 12, 2025, 01:17 AM UTC

   This issue has been resolved.

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Started Nov 04, 2025, 05:58 PM UTC· resolved Nov 04, 2025, 06:38 PM UTC

1. investigating Nov 04, 2025, 05:58 PM UTC

   We are currently monitoring a reported issue affecting Google Chromebooks, where users are experiencing login difficulties. This issue is impacting both staff and students using Chromebooks. Our teams are actively monitoring the situation. We’ll provide updates as more information becomes available. Google Outage Page https://downdetector.com/status/google/

2. investigating Nov 04, 2025, 06:04 PM UTC

   We are continuing to investigate this issue.

3. resolved Nov 04, 2025, 06:38 PM UTC

   Update: Google has indicated that the incident affecting Chromebook logins has been fully resolved. https://support.cloud.google.com/portal/system-status?product=WORKSPACE Thank you for your patience and understanding.

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Started Sep 04, 2025, 07:34 PM UTC· resolved Sep 04, 2025, 10:01 PM UTC

1. investigating Sep 04, 2025, 07:34 PM UTC

   We are currently experiencing a slight delay in our service. Student online activity is being captured, however the processing of alert cards may be delayed. Please be assured that our team is working hard to resolve the issue. We apologize for any inconvenience this may cause.

2. resolved Sep 04, 2025, 10:01 PM UTC

   This issue has been resolved.

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Started Aug 08, 2025, 07:17 PM UTC· resolved Aug 11, 2025, 03:36 PM UTC

1. investigating Aug 08, 2025, 07:17 PM UTC

   We are currently investigating an issue causing GoGuardian Fleet syncs to not function as expected. Syncs may be running for over 24 hours without completion. We sincerely apologize for any trouble caused by this issue.

2. identified Aug 08, 2025, 09:40 PM UTC

   We have identified an issue with an upstream third-party service provider whose apis are currently experiencing high latency. This high latency is causing higher than normal GoGuardian Fleet sync times. We are in contact with our third-party service provider who is working to improve latency, and will continue to share status updates on this issue as they become available. We appreciate your patience and apologize for any trouble caused by this issue.

3. monitoring Aug 09, 2025, 10:09 PM UTC

   Fleet sync latency has improved and we’re continuing to closely monitor latency while working with our third-party service provider. We will continue to provide updates as they become available.

4. monitoring Aug 11, 2025, 03:36 PM UTC

   GoGuardian Fleet latency has improved significantly and jobs are processing as expected. We are continuing to monitor latency, but are confident this issue has been resolved. Thanks for your patience while we worked to resolve this issue and we apologize for any trouble caused by this issue.

5. resolved Aug 11, 2025, 03:36 PM UTC

   This incident has been resolved.

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Started Aug 06, 2025, 08:30 PM UTC· resolved Aug 06, 2025, 08:30 PM UTC

1. resolved Aug 07, 2025, 03:09 PM UTC

   We have resolved an issue with GoGuardian App-based deployments for GoGuardian Admin, GoGuardian Teacher, and GoGuardian Beacon, in which users may have experienced trouble with monitoring student devices and data between approximately 4:30pm ET and 6pm ET. If you are still experiencing trouble, please reach out to our support team using the form available here: https://support.goguardian.com/s/contactsupport. Thank you for your patience, and we apologize for any inconvenience caused by this downtime.

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Started Jun 12, 2025, 09:14 PM UTC· resolved Jun 12, 2025, 09:56 PM UTC

1. investigating Jun 12, 2025, 09:14 PM UTC

   Some users may experience trouble connecting to GoGuardian Teacher, starting at approximately 2:00 PM Pacific Time. We are currently investigating the issue and working towards a resolution. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

2. monitoring Jun 12, 2025, 09:20 PM UTC

   We have implemented a fix to resolve issues related to loading the GoGuardian Teacher dashboard and service has been restored. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.

3. resolved Jun 12, 2025, 09:56 PM UTC

   We have resolved the issue causing trouble when connecting to the GoGuardian Teacher dashboard, which users may have experienced between 2:00 and 2:15 Pacific Time. Service has been fully restored. We apologize for any trouble caused by this issue.

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Started Jun 05, 2025, 04:39 PM UTC· resolved Jun 06, 2025, 11:04 PM UTC

1. investigating Jun 05, 2025, 04:39 PM UTC

   We are currently investigating an issue preventing GoGuardian Fleet from working as expected. Access to view and edit newly synced devices may be currently unavailable. Our teams working to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.

2. resolved Jun 06, 2025, 11:04 PM UTC

   We have fully resolved an issue with GoGuardian Fleet in which users may have experienced the inability to view and edit newly synced devices. If you are still experiencing trouble, please reach out to our support team by responding to this message and sharing details of devices which may still be missing. Thank you for your patience while we worked to resolve this issue.

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Started May 07, 2025, 06:22 PM UTC· resolved May 29, 2025, 08:50 PM UTC

1. investigating May 07, 2025, 06:22 PM UTC

   Beacon SMS/text messages are currently not being received in some instances. We are working with carriers to resolve the issue. Please note that email notifications are still working as expected.

2. investigating May 08, 2025, 08:49 PM UTC

   We are in ongoing communication with our service providers to resolve the issue regarding GoGuardian Beacon SMS/text messages not being received for some customers. As a reminder, email notifications are still working as expected. Thank you for your patience.

3. monitoring May 09, 2025, 06:12 PM UTC

   Update for GoGuardian Beacon SMS/text messages not being received for some customers and carriers - service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. Thank you for your patience.

4. resolved May 29, 2025, 08:50 PM UTC

   GoGuardian Beacon SMS/text message alert notifications have been fully restored and monitoring has now concluded.

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Started May 07, 2025, 01:23 PM UTC· resolved May 07, 2025, 05:08 PM UTC

1. investigating May 07, 2025, 01:23 PM UTC

   Some users may experience trouble loading specific student report pages within GoGuardian Admin, starting at approximately 5:20AM PDT (8:20AM EDT). We are currently investigating the issue and working towards a fix. Filtering remains working as expected. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

2. monitoring May 07, 2025, 04:27 PM UTC

   We have implemented a fix to resolve issues related to loading student report activity within GoGuardian Admin starting approximately around 5:20AM PDT (8:20AM EDT) and service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.

3. resolved May 07, 2025, 05:08 PM UTC

   We have resolved the issue causing issues when loading specific student report activity pages which users may have experienced between 5:20AM PDT and 9:10AM PDT. Service has been fully restored. We apologize for any trouble caused by this issue.

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Started Nov 04, 2024, 08:54 PM UTC· resolved Nov 04, 2024, 10:15 PM UTC

1. investigating Nov 04, 2024, 08:54 PM UTC

   Some users may experience trouble toggling categories within policies in GoGuardian, starting at approximately 12:30 PM Pacific time. Filtering for existing categories and manual edits to URLs are working as expected. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience

2. investigating Nov 04, 2024, 08:54 PM UTC

   We are continuing to investigate this issue.

3. monitoring Nov 04, 2024, 09:09 PM UTC

   A fix has been implemented to restore the ability to toggle categories within policies in GoGuardian Admin. The issue occurred between approximately 12:30PM and 1:00PM Pacific time. We are currently monitoring the situation as the fix does appear to have successfully restored functionality. We apologize for any trouble caused by this issue.

4. resolved Nov 04, 2024, 10:15 PM UTC

   We have confirmed the fix implemented to restore functionality to GoGuardian Admin category toggles has been successful. The issue occurred between at approximately 12:30 PM and 1:00 PM Pacific time. We apologize for any trouble caused by this issue.

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Started Oct 23, 2024, 07:29 PM UTC· resolved Oct 23, 2024, 09:47 PM UTC

1. investigating Oct 23, 2024, 07:29 PM UTC

   Some users may experience trouble syncing information from the Google Admin Console to GoGuardian Fleet, starting at approximately 10AM Pacific Time. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

2. monitoring Oct 23, 2024, 08:38 PM UTC

   We have implemented a fix to resolve issues related to syncing GoGuardian Fleet and service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.

3. resolved Oct 23, 2024, 09:47 PM UTC

   We have resolved the issue causing difficulties with GoGuardian Fleet sync, which users may have experienced between 10:00AM and 1:30PM Pacific time. Service has been fully restored. We apologize for any trouble caused by this issue.

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