GlossGenius incident

Client Membership Renewal Issues

Ongoing since 03:50 PM UTC, affecting Payment Processing.

investigating Oct 28, 2026, 03:56 PM UTC

We’re investigating an issue causing some client membership renewals to fail. Our team is working to identify the cause and resolve the issue as quickly as possible. We’ll share updates as more information becomes available. Thank you for your patience! Impacted: Payment Processing

Started
Oct 28, 2026, 03:50 PM UTC
Resolved
Ongoing
Duration
● 1h 15m
Detected by Pingoru
Oct 28, 2026, 03:50 PM UTC

Affected components

Payment Processing

Update timeline

  1. investigating Oct 28, 2026, 03:56 PM UTC

    We’re investigating an issue causing some client membership renewals to fail. Our team is working to identify the cause and resolve the issue as quickly as possible. We’ll share updates as more information becomes available. Thank you for your patience! Impacted: Payment Processing

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