GlobalSign incident
HVCA API Integration Issues Affecting Some Customers
Resolved after 1 hour 4 minutes, affecting Certificate Issuance, on November 5, 2026.
The rollback has been completed, and following a period of monitoring, we have confirmed that the affected HVCA services are operating normally. This incident is now resolved.
Affected components
Update timeline
- identified Nov 05, 2026, 08:28 PM UTC
We are investigating an issue affecting some HVCA customer integrations. Some customers may experience issues when retrieving issued certificates. Our team is actively investigating and working to restore normal service. We will provide further updates as more information becomes available.
- identified Nov 05, 2026, 08:44 PM UTC
As part of our ongoing investigation, we are rolling back the recent change to restore normal service. We will continue to monitor the service and provide a further update once the rollback is complete.
- monitoring Nov 05, 2026, 08:55 PM UTC
The rollback has been completed, and we are monitoring the service to confirm that normal operation has been restored. We will provide a further update once monitoring is complete.
- resolved Nov 05, 2026, 09:33 PM UTC
The rollback has been completed, and following a period of monitoring, we have confirmed that the affected HVCA services are operating normally. This incident is now resolved.
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