GlobalSign incident

Atlas Certificate Issuance (HVCA API) customer parsing issue

Notice Ongoing View vendor source →

GlobalSign is currently experiencing a notice incident affecting Certificate Issuance, which began 6h ago. The vendor's full update timeline is below.

Started
Oct 13, 2026, 03:17 PM UTC
Resolved
Ongoing
Duration
● 5h 54m
Detected by Pingoru
Oct 13, 2026, 03:17 PM UTC

Affected components

Certificate Issuance

Update timeline

  1. identified Oct 13, 2026, 03:17 PM UTC

    Following the Atlas Certificate Issuance (HVCA API) load balancer maintenance earlier today, some customers have reported issues processing HVCA API responses. This has been determined to be caused by an unintended modification to one of the HTTP response headers. We are working to revert this change as soon as possible. Note that certificate issuance is not affected.

  2. monitoring Oct 13, 2026, 03:58 PM UTC

    The response header has been updated to match the exact format of the header which was returned prior to the maintenance.