Global-e Outage History

Global-e had 12 outages in the last 2 years totaling 41h 12m of downtime — averaging 0.5 incidents per month.

There were 12 Global-e outages since October 16, 2025 totaling 41h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.global-e.com

Minor September 26, 2026

partial outage

Detected by Pingoru: Sep 26, 2026, 01:28 AM UTC
Resolved: Sep 26, 2026, 03:00 AM UTC
Duration: 1h 32m

Affected: ShopifySalesforce Commerce CloudPayPalMagentoApplePayGEM (Bespoke - Client-Side Integration)OtherBigCommerceOther PlatformsGlobal-e Merchants Admin

Timeline · 5 updates

investigating Sep 26, 2026, 01:28 AM UTC

We are currently investigating this issue.
investigating Sep 26, 2026, 01:32 AM UTC

We are currently investigating an issue affecting the checkout experience for some merchants and certain payment methods. We will provide another update as soon as more information becomes available.
investigating Sep 26, 2026, 01:47 AM UTC

We are continuing to investigate this issue.
monitoring Sep 26, 2026, 02:29 AM UTC

We have restored most affected services and are continuing to monitor the service closely. We are still investigating the root cause of the issue and will provide further updates as more information becomes available.
resolved Sep 26, 2026, 03:00 AM UTC

This incident has been resolved.

Read the full incident report →

Minor September 6, 2026

Checkout issue for Shopify

Detected by Pingoru: Sep 06, 2026, 09:20 AM UTC
Resolved: Sep 06, 2026, 10:33 AM UTC
Duration: 1h 12m

Affected: Shopify

Timeline · 3 updates

identified Sep 06, 2026, 09:20 AM UTC

We are aware of an issue affecting order creation for Shopify merchants. The issue is related to an ongoing incident on Shopify’s side, as reflected on their status page: https://www.shopifystatus.com/ We are monitoring the situation closely and will provide an update here once the issue has been resolved.
monitoring Sep 06, 2026, 10:06 AM UTC

Errors are trending downward, and we are now seeing orders coming through normally. We will continue to monitor the situation closely and provide further updates if needed.
resolved Sep 06, 2026, 10:33 AM UTC

Shopify has confirmed that the issue has been resolved. Order creation has returned to normal, and no further impact is currently observed from our side.

Read the full incident report →

Minor July 28, 2026

Checkout Issue on All Platforms

Detected by Pingoru: Jul 28, 2026, 06:12 PM UTC
Resolved: Jul 28, 2026, 07:38 PM UTC
Duration: 1h 26m

Affected: ShopifySalesforce Commerce CloudMagentoGEM (Bespoke - Client-Side Integration)BigCommerceOther Platforms

Timeline · 3 updates

investigating Jul 28, 2026, 06:12 PM UTC

We are currently investigating an issue affecting Global-e’s checkout for all platforms. We appreciate your patience while our team works to identify and resolve this issue quickly.
monitoring Jul 28, 2026, 07:28 PM UTC

We have resolved the issue affecting Global-e’s checkout for all platforms, and the service is operational. We are currently monitoring performance to ensure stability and verify that the resolution is effective.
resolved Jul 28, 2026, 07:38 PM UTC

We have fully resolved the issue affecting Global-e’s Checkout for all platforms. We appreciate your patience during this time. If you have any questions or are experiencing any issues, please contact our support team via the merchant support portal.

Read the full incident report →

Notice July 17, 2026

Checkout Issue for Shopify Merchants using Credit Card

Detected by Pingoru: Jul 17, 2026, 02:36 AM UTC
Resolved: Jul 17, 2026, 03:50 AM UTC
Duration: 1h 13m

Affected: ShopifyCredit Cards

Timeline · 3 updates

investigating Jul 17, 2026, 02:36 AM UTC

We are currently investigating an issue affecting Global-e’s checkout for Shopify markets using credit cards. We appreciate your patience while our team works to identify and resolve this issue quickly.
monitoring Jul 17, 2026, 03:08 AM UTC

The issue has been resolved, and the service is operational. We are currently monitoring performance to ensure stability.
resolved Jul 17, 2026, 03:50 AM UTC

This incident has been resolved.

Read the full incident report →

Critical July 6, 2026

Emails & Notifications Issue

Detected by Pingoru: Jul 06, 2026, 09:48 AM UTC
Resolved: Jul 06, 2026, 05:55 PM UTC
Duration: 8h 6m

Affected: Notifications

Timeline · 4 updates

investigating Jul 06, 2026, 09:48 AM UTC

We are currently investigating an issue affecting Global-e’s emails & notifications. We appreciate your patience while our team works to identify and resolve this issue quickly.
identified Jul 06, 2026, 02:41 PM UTC

We have identified the cause of the issue affecting Global-e emails and notifications and are actively working to resolve it. We will provide another update as soon as more information becomes available. Thank you for your patience.
monitoring Jul 06, 2026, 05:29 PM UTC

We have resolved the issue affecting Global-e’s emails and notifications, and the service is operational. We are currently monitoring performance to ensure stability and verify that the resolution is effective.
resolved Jul 06, 2026, 05:55 PM UTC

This incident has been resolved.

Read the full incident report →

Notice June 29, 2026

Checkout Issue

Detected by Pingoru: Jun 29, 2026, 06:58 PM UTC
Resolved: Jun 29, 2026, 07:20 PM UTC
Duration: 22m

Affected: Salesforce Commerce CloudMagentoGEM (Bespoke - Client-Side Integration)BigCommerceOther Platforms

Timeline · 3 updates

investigating Jun 29, 2026, 06:58 PM UTC

We are currently investigating an issue affecting Global-e’s checkout. We appreciate your patience while our team works to identify and resolve this issue quickly.
investigating Jun 29, 2026, 07:19 PM UTC

We are continuing to investigate this issue.
resolved Jun 29, 2026, 07:20 PM UTC

We have fully resolved the issue affecting Global-e’s Checkout. We appreciate your patience during this time. If you have any questions or are experiencing any issues, please contact our support team via the merchant support portal.

Read the full incident report →

Notice June 22, 2026

Checkout issue for all platforms

Detected by Pingoru: Jun 22, 2026, 05:07 PM UTC
Resolved: Jun 22, 2026, 06:44 PM UTC
Duration: 1h 37m

Affected: ShopifyCredit CardsSalesforce Commerce CloudPayPalShipping/FulfillmentMagentoApplePayGEM (Bespoke - Client-Side Integration)OtherReports & AnalyticsBigCommerceOther PlatformsNotificationsGlobal-e Merchants AdminGlobal-e Returns PortalTechnical Support PortalGlobal-e Platform Availability

Timeline · 3 updates

identified Jun 22, 2026, 05:07 PM UTC

We have identified the issue affecting Global-e’s checkout. Our team is currently working to resolve this as quickly as possible. We appreciate your patience.
monitoring Jun 22, 2026, 05:33 PM UTC

We have resolved the issue affecting Global-e’s service and it is now operational. We are currently monitoring performance to ensure stability and verify that the resolution is effective.
resolved Jun 22, 2026, 06:44 PM UTC

We have fully resolved the issue affecting Global-e’s service. We appreciate your patience during this time. If you have any questions or are experiencing any issues, please contact our support team via the merchant support portal.

Read the full incident report →

Notice March 15, 2026

Scheduled Maintenance

Detected by Pingoru: Mar 15, 2026, 03:41 AM UTC
Resolved: Mar 15, 2026, 05:40 AM UTC
Duration: 1h 58m

Timeline · 2 updates

investigating Mar 15, 2026, 03:41 AM UTC

We are currently performing scheduled system maintenance as part of ongoing improvements to our platform. During this time, some services may experience brief and intermittent disruptions lasting a few minutes. Between 04:00–05:00 UTC, the Global-e Admin will be temporarily unavailable, and file uploads may experience slight delays. Our teams are actively monitoring the maintenance process. We will provide an update once the activity is completed.
resolved Mar 15, 2026, 05:40 AM UTC

The scheduled maintenance has been successfully completed.

Read the full incident report →

Notice February 20, 2026

Shopify Shipping Rates Error

Detected by Pingoru: Feb 20, 2026, 08:41 PM UTC
Resolved: Feb 21, 2026, 11:14 AM UTC
Duration: 14h 33m

Timeline · 2 updates

identified Feb 20, 2026, 08:41 PM UTC

We identified a degradation of service impacting shipping rate availability in Shopify Checkout. Shopify has confirmed a production issue and is currently working to deploy a fix. We will provide further updates as new information becomes available. Further details can be found on the Shopify status page. https://www.shopifystatus.com/
resolved Feb 21, 2026, 11:14 AM UTC

This incident has been resolved.

Read the full incident report →

Minor December 2, 2025

Global-e Merchants Admin Issue

Detected by Pingoru: Dec 02, 2025, 06:35 AM UTC
Resolved: Dec 02, 2025, 08:03 AM UTC
Duration: 1h 28m

Affected: Global-e Merchants Admin

Timeline · 3 updates

investigating Dec 02, 2025, 06:35 AM UTC

We are currently investigating an issue that might be affecting Global-e’s Merchants Admin. We will provide further updates as soon as new information becomes available.
monitoring Dec 02, 2025, 07:36 AM UTC

We identified the issue affecting the Admin Service and fixed it. The service is now operational, and we are currently monitoring closely to ensure full stability. We will provide an update if any further action is required.
resolved Dec 02, 2025, 08:03 AM UTC

This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

CDN global issue

Detected by Pingoru: Nov 18, 2025, 12:05 PM UTC
Resolved: Nov 18, 2025, 06:18 PM UTC
Duration: 6h 13m

Affected: ShopifySalesforce Commerce CloudMagentoGEM (Bespoke - Client-Side Integration)BigCommerceOther Platforms

Timeline · 6 updates

identified Nov 18, 2025, 12:05 PM UTC

We’re aware of an issue affecting our service due to a global Cloudflare incident. We’re investigating and will provide updates shortly.
identified Nov 18, 2025, 12:12 PM UTC

We are continuing to work on a fix for this issue.
monitoring Nov 18, 2025, 12:32 PM UTC

The issue was partially resolved on Cloudflare’s side, and they continue to investigate the root cause.
identified Nov 18, 2025, 01:08 PM UTC

Cloudflare is still investigating the issue on their side. We will continue sharing updates as they become available.
monitoring Nov 18, 2025, 03:57 PM UTC

The issue was resolved on Cloudflare’s side. Service has been restored, and we are continuing to monitor the environment to ensure everything operates as expected.
resolved Nov 18, 2025, 06:18 PM UTC

This incident has been resolved.

Read the full incident report →

Notice October 16, 2025

PayPal issue

Detected by Pingoru: Oct 16, 2025, 03:39 PM UTC
Resolved: Oct 16, 2025, 05:07 PM UTC
Duration: 1h 27m

Affected: PayPal

Timeline · 4 updates

investigating Oct 16, 2025, 03:39 PM UTC

We are currently investigating an issue impacting PayPal payments. We will provide further updates as soon as new information becomes available.
identified Oct 16, 2025, 03:58 PM UTC

We have identified an issue impacting PayPal payments, which appears to be the result of a degradation of service on the provider side. PayPal support has confirmed that they are actively investigating. We will provide further updates as soon as new information becomes available.
monitoring Oct 16, 2025, 04:50 PM UTC

We are now seeing successful PayPal payments, and the service is operational. We are currently monitoring performance to ensure stability and verify that the resolution is effective.
resolved Oct 16, 2025, 05:07 PM UTC

The issue impacting PayPal payments is fully resolved at this time. We appreciate your patience during this time. If you have any questions or are experiencing any issues, please contact our support team via the merchant support portal.

Read the full incident report →