Global-e incident

partial outage

Resolved after 1 hour 32 minutes, affecting Shopify and Salesforce Commerce Cloud and 1 more, on September 26, 2026.

monitoring Sep 26, 2026, 02:29 AM UTC

We have restored most affected services and are continuing to monitor the service closely. We are still investigating the root cause of the issue and will provide further updates as more information becomes available.

Started: Sep 26, 2026, 01:28 AM UTC
Resolved: Sep 26, 2026, 03:00 AM UTC
Duration: 1h 32m
Detected by Pingoru: Sep 26, 2026, 01:28 AM UTC

Affected components

ShopifySalesforce Commerce CloudPayPalMagentoApplePayGEM (Bespoke - Client-Side Integration)OtherBigCommerceOther PlatformsGlobal-e Merchants Admin

Update timeline

investigating Sep 26, 2026, 01:28 AM UTC

We are currently investigating this issue.
investigating Sep 26, 2026, 01:32 AM UTC

We are currently investigating an issue affecting the checkout experience for some merchants and certain payment methods. We will provide another update as soon as more information becomes available.
investigating Sep 26, 2026, 01:47 AM UTC

We are continuing to investigate this issue.
monitoring Sep 26, 2026, 02:29 AM UTC

We have restored most affected services and are continuing to monitor the service closely. We are still investigating the root cause of the issue and will provide further updates as more information becomes available.
resolved Sep 26, 2026, 03:00 AM UTC

This incident has been resolved.

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