Global-e experienced a minor incident on September 26, 2026 affecting Shopify and Salesforce Commerce Cloud and 1 more component, lasting 1h 32m. The incident has been resolved; the full update timeline is below.
Affected components
ShopifySalesforce Commerce CloudPayPalMagentoApplePayGEM (Bespoke - Client-Side Integration)OtherBigCommerceOther PlatformsGlobal-e Merchants Admin
Update timeline
- investigating Sep 26, 2026, 01:28 AM UTC
We are currently investigating this issue.
- investigating Sep 26, 2026, 01:32 AM UTC
We are currently investigating an issue affecting the checkout experience for some merchants and certain payment methods. We will provide another update as soon as more information becomes available.
- investigating Sep 26, 2026, 01:47 AM UTC
We are continuing to investigate this issue.
- monitoring Sep 26, 2026, 02:29 AM UTC
We have restored most affected services and are continuing to monitor the service closely. We are still investigating the root cause of the issue and will provide further updates as more information becomes available.
- resolved Sep 26, 2026, 03:00 AM UTC
This incident has been resolved.