Global-e incident

Shopify Shipping Rates Error

Resolved after 14 hours 33 minutes, on February 20, 2026.

identified Feb 20, 2026, 08:41 PM UTC

We identified a degradation of service impacting shipping rate availability in Shopify Checkout. Shopify has confirmed a production issue and is currently working to deploy a fix. We will provide further updates as new information becomes available. Further details can be found on the Shopify status page. https://www.shopifystatus.com/

Started
Feb 20, 2026, 08:41 PM UTC
Resolved
Feb 21, 2026, 11:14 AM UTC
Duration
14h 33m
Detected by Pingoru
Feb 20, 2026, 08:41 PM UTC

Update timeline

  1. identified Feb 20, 2026, 08:41 PM UTC

    We identified a degradation of service impacting shipping rate availability in Shopify Checkout. Shopify has confirmed a production issue and is currently working to deploy a fix. We will provide further updates as new information becomes available. Further details can be found on the Shopify status page. https://www.shopifystatus.com/

  2. resolved Feb 21, 2026, 11:14 AM UTC

    This incident has been resolved.

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