Global-e experienced a minor incident on November 18, 2025 affecting Shopify and Salesforce Commerce Cloud and 1 more component, lasting 6h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 18, 2025, 12:05 PM UTC
We’re aware of an issue affecting our service due to a global Cloudflare incident. We’re investigating and will provide updates shortly.
- identified Nov 18, 2025, 12:12 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 18, 2025, 12:32 PM UTC
The issue was partially resolved on Cloudflare’s side, and they continue to investigate the root cause.
- identified Nov 18, 2025, 01:08 PM UTC
Cloudflare is still investigating the issue on their side. We will continue sharing updates as they become available.
- monitoring Nov 18, 2025, 03:57 PM UTC
The issue was resolved on Cloudflare’s side. Service has been restored, and we are continuing to monitor the environment to ensure everything operates as expected.
- resolved Nov 18, 2025, 06:18 PM UTC
This incident has been resolved.