Global-e experienced a notice incident on October 16, 2025 affecting PayPal, lasting 1h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 16, 2025, 03:39 PM UTC
We are currently investigating an issue impacting PayPal payments. We will provide further updates as soon as new information becomes available.
- identified Oct 16, 2025, 03:58 PM UTC
We have identified an issue impacting PayPal payments, which appears to be the result of a degradation of service on the provider side. PayPal support has confirmed that they are actively investigating. We will provide further updates as soon as new information becomes available.
- monitoring Oct 16, 2025, 04:50 PM UTC
We are now seeing successful PayPal payments, and the service is operational. We are currently monitoring performance to ensure stability and verify that the resolution is effective.
- resolved Oct 16, 2025, 05:07 PM UTC
The issue impacting PayPal payments is fully resolved at this time. We appreciate your patience during this time. If you have any questions or are experiencing any issues, please contact our support team via the merchant support portal.