Global-e Outage History
Global-e is up right nowPingoru has recorded 25 incidents for Global-e: 12 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 2 | 2 of 720 (0%) |
| July 2026 | 3 | 11 of 744 (1%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 2 | 3 of 720 (0%) |
| October 2026 | 0 | 0 of 546 (0%) |
Incidents, newest first
Minor September 26, 2026 partial outage 1h 32m Shopify, Salesforce Commerce Cloud, PayPal, Magento and 6 more
Started Sep 26, 2026, 01:28 AM UTC· resolved Sep 26, 2026, 03:00 AM UTC
- investigating Sep 26, 2026, 01:28 AM UTC
We are currently investigating this issue.
- investigating Sep 26, 2026, 01:32 AM UTC
We are currently investigating an issue affecting the checkout experience for some merchants and certain payment methods. We will provide another update as soon as more information becomes available.
- investigating Sep 26, 2026, 01:47 AM UTC
We are continuing to investigate this issue.
- monitoring Sep 26, 2026, 02:29 AM UTC
We have restored most affected services and are continuing to monitor the service closely. We are still investigating the root cause of the issue and will provide further updates as more information becomes available.
- resolved Sep 26, 2026, 03:00 AM UTC
This incident has been resolved.
Minor September 6, 2026 Checkout issue for Shopify 1h 12m Shopify
Started Sep 06, 2026, 09:20 AM UTC· resolved Sep 06, 2026, 10:33 AM UTC
- identified Sep 06, 2026, 09:20 AM UTC
We are aware of an issue affecting order creation for Shopify merchants. The issue is related to an ongoing incident on Shopify’s side, as reflected on their status page: https://www.shopifystatus.com/ We are monitoring the situation closely and will provide an update here once the issue has been resolved.
- monitoring Sep 06, 2026, 10:06 AM UTC
Errors are trending downward, and we are now seeing orders coming through normally. We will continue to monitor the situation closely and provide further updates if needed.
- resolved Sep 06, 2026, 10:33 AM UTC
Shopify has confirmed that the issue has been resolved. Order creation has returned to normal, and no further impact is currently observed from our side.
Minor July 28, 2026 Checkout Issue on All Platforms 1h 26m Shopify, Salesforce Commerce Cloud, Magento, GEM (Bespoke - Client-Side Integration) and 2 more
Started Jul 28, 2026, 06:12 PM UTC· resolved Jul 28, 2026, 07:38 PM UTC
- investigating Jul 28, 2026, 06:12 PM UTC
We are currently investigating an issue affecting Global-e’s checkout for all platforms. We appreciate your patience while our team works to identify and resolve this issue quickly.
- monitoring Jul 28, 2026, 07:28 PM UTC
We have resolved the issue affecting Global-e’s checkout for all platforms, and the service is operational. We are currently monitoring performance to ensure stability and verify that the resolution is effective.
- resolved Jul 28, 2026, 07:38 PM UTC
We have fully resolved the issue affecting Global-e’s Checkout for all platforms. We appreciate your patience during this time. If you have any questions or are experiencing any issues, please contact our support team via the merchant support portal.
Notice July 17, 2026 Checkout Issue for Shopify Merchants using Credit Card 1h 13m Shopify, Credit Cards
Started Jul 17, 2026, 02:36 AM UTC· resolved Jul 17, 2026, 03:50 AM UTC
- investigating Jul 17, 2026, 02:36 AM UTC
We are currently investigating an issue affecting Global-e’s checkout for Shopify markets using credit cards. We appreciate your patience while our team works to identify and resolve this issue quickly.
- monitoring Jul 17, 2026, 03:08 AM UTC
The issue has been resolved, and the service is operational. We are currently monitoring performance to ensure stability.
- resolved Jul 17, 2026, 03:50 AM UTC
This incident has been resolved.
Critical July 6, 2026 Emails & Notifications Issue 8h 6m Notifications
Started Jul 06, 2026, 09:48 AM UTC· resolved Jul 06, 2026, 05:55 PM UTC
- investigating Jul 06, 2026, 09:48 AM UTC
We are currently investigating an issue affecting Global-e’s emails & notifications. We appreciate your patience while our team works to identify and resolve this issue quickly.
- identified Jul 06, 2026, 02:41 PM UTC
We have identified the cause of the issue affecting Global-e emails and notifications and are actively working to resolve it. We will provide another update as soon as more information becomes available. Thank you for your patience.
- monitoring Jul 06, 2026, 05:29 PM UTC
We have resolved the issue affecting Global-e’s emails and notifications, and the service is operational. We are currently monitoring performance to ensure stability and verify that the resolution is effective.
- resolved Jul 06, 2026, 05:55 PM UTC
This incident has been resolved.
Notice June 29, 2026 Checkout Issue 22m Salesforce Commerce Cloud, Magento, GEM (Bespoke - Client-Side Integration), BigCommerce and 1 more
Started Jun 29, 2026, 06:58 PM UTC· resolved Jun 29, 2026, 07:20 PM UTC
- investigating Jun 29, 2026, 06:58 PM UTC
We are currently investigating an issue affecting Global-e’s checkout. We appreciate your patience while our team works to identify and resolve this issue quickly.
- investigating Jun 29, 2026, 07:19 PM UTC
We are continuing to investigate this issue.
- resolved Jun 29, 2026, 07:20 PM UTC
We have fully resolved the issue affecting Global-e’s Checkout. We appreciate your patience during this time. If you have any questions or are experiencing any issues, please contact our support team via the merchant support portal.
Notice June 22, 2026 Checkout issue for all platforms 1h 37m Shopify, Credit Cards, Salesforce Commerce Cloud, PayPal and 13 more
Started Jun 22, 2026, 05:07 PM UTC· resolved Jun 22, 2026, 06:44 PM UTC
- identified Jun 22, 2026, 05:07 PM UTC
We have identified the issue affecting Global-e’s checkout. Our team is currently working to resolve this as quickly as possible. We appreciate your patience.
- monitoring Jun 22, 2026, 05:33 PM UTC
We have resolved the issue affecting Global-e’s service and it is now operational. We are currently monitoring performance to ensure stability and verify that the resolution is effective.
- resolved Jun 22, 2026, 06:44 PM UTC
We have fully resolved the issue affecting Global-e’s service. We appreciate your patience during this time. If you have any questions or are experiencing any issues, please contact our support team via the merchant support portal.
Notice March 15, 2026 Scheduled Maintenance 1h 58m
Started Mar 15, 2026, 03:41 AM UTC· resolved Mar 15, 2026, 05:40 AM UTC
- investigating Mar 15, 2026, 03:41 AM UTC
We are currently performing scheduled system maintenance as part of ongoing improvements to our platform. During this time, some services may experience brief and intermittent disruptions lasting a few minutes. Between 04:00–05:00 UTC, the Global-e Admin will be temporarily unavailable, and file uploads may experience slight delays. Our teams are actively monitoring the maintenance process. We will provide an update once the activity is completed.
- resolved Mar 15, 2026, 05:40 AM UTC
The scheduled maintenance has been successfully completed.
Notice February 20, 2026 Shopify Shipping Rates Error 14h 33m
Started Feb 20, 2026, 08:41 PM UTC· resolved Feb 21, 2026, 11:14 AM UTC
- identified Feb 20, 2026, 08:41 PM UTC
We identified a degradation of service impacting shipping rate availability in Shopify Checkout. Shopify has confirmed a production issue and is currently working to deploy a fix. We will provide further updates as new information becomes available. Further details can be found on the Shopify status page. https://www.shopifystatus.com/
- resolved Feb 21, 2026, 11:14 AM UTC
This incident has been resolved.
Minor December 2, 2025 Global-e Merchants Admin Issue 1h 28m Global-e Merchants Admin
Started Dec 02, 2025, 06:35 AM UTC· resolved Dec 02, 2025, 08:03 AM UTC
- investigating Dec 02, 2025, 06:35 AM UTC
We are currently investigating an issue that might be affecting Global-e’s Merchants Admin. We will provide further updates as soon as new information becomes available.
- monitoring Dec 02, 2025, 07:36 AM UTC
We identified the issue affecting the Admin Service and fixed it. The service is now operational, and we are currently monitoring closely to ensure full stability. We will provide an update if any further action is required.
- resolved Dec 02, 2025, 08:03 AM UTC
This incident has been resolved.
Minor November 18, 2025 CDN global issue 6h 13m Shopify, Salesforce Commerce Cloud, Magento, GEM (Bespoke - Client-Side Integration) and 2 more
Started Nov 18, 2025, 12:05 PM UTC· resolved Nov 18, 2025, 06:18 PM UTC
- identified Nov 18, 2025, 12:05 PM UTC
We’re aware of an issue affecting our service due to a global Cloudflare incident. We’re investigating and will provide updates shortly.
- identified Nov 18, 2025, 12:12 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 18, 2025, 12:32 PM UTC
The issue was partially resolved on Cloudflare’s side, and they continue to investigate the root cause.
- identified Nov 18, 2025, 01:08 PM UTC
Cloudflare is still investigating the issue on their side. We will continue sharing updates as they become available.
- monitoring Nov 18, 2025, 03:57 PM UTC
The issue was resolved on Cloudflare’s side. Service has been restored, and we are continuing to monitor the environment to ensure everything operates as expected.
- resolved Nov 18, 2025, 06:18 PM UTC
This incident has been resolved.
Notice October 16, 2025 PayPal issue 1h 27m PayPal
Started Oct 16, 2025, 03:39 PM UTC· resolved Oct 16, 2025, 05:07 PM UTC
- investigating Oct 16, 2025, 03:39 PM UTC
We are currently investigating an issue impacting PayPal payments. We will provide further updates as soon as new information becomes available.
- identified Oct 16, 2025, 03:58 PM UTC
We have identified an issue impacting PayPal payments, which appears to be the result of a degradation of service on the provider side. PayPal support has confirmed that they are actively investigating. We will provide further updates as soon as new information becomes available.
- monitoring Oct 16, 2025, 04:50 PM UTC
We are now seeing successful PayPal payments, and the service is operational. We are currently monitoring performance to ensure stability and verify that the resolution is effective.
- resolved Oct 16, 2025, 05:07 PM UTC
The issue impacting PayPal payments is fully resolved at this time. We appreciate your patience during this time. If you have any questions or are experiencing any issues, please contact our support team via the merchant support portal.
Notice August 1, 2025 PayPal Downtime 2h 58m PayPal
Started Aug 01, 2025, 01:05 PM UTC· resolved Aug 01, 2025, 04:04 PM UTC
- investigating Aug 01, 2025, 01:05 PM UTC
We have identified a degradation in the volume of incoming orders processed via PayPal across all platforms. Our team is actively investigating the issue and is in communication with PayPal to ensure a prompt resolution. The issue is from PayPal side. We appreciate your patience and will provide updates as soon as more information becomes available.
- monitoring Aug 01, 2025, 01:19 PM UTC
Our team has identified that order payment through PayPal is now being processed successfully across all platforms. We are continuing to monitor the situation closely as we await confirmation of full resolution by PayPal. Thank you for your patience and understanding.
- resolved Aug 01, 2025, 04:04 PM UTC
This incident has been resolved.
Notice July 31, 2025 Price Uploads 4h 43m
Started Jul 31, 2025, 11:09 AM UTC· resolved Jul 31, 2025, 03:52 PM UTC
- investigating Jul 31, 2025, 11:09 AM UTC
We are currently experiencing an issue that may affect price uploads on the Shopify platform. Our team is actively investigating the matter and working to resolve it as quickly as possible. We will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.
- identified Jul 31, 2025, 02:21 PM UTC
We have identified the issue and are working to process all updates as quickly as possible. We appreciate your patience and will provide further updates as they become available.
- resolved Jul 31, 2025, 03:52 PM UTC
The incident has been resolved.
Minor June 12, 2025 Reports & Analytics Service Degradation 6h 11m Reports & Analytics
Started Jun 12, 2025, 08:13 PM UTC· resolved Jun 13, 2025, 02:25 AM UTC
- identified Jun 12, 2025, 08:13 PM UTC
We are currently experiencing a service degradation in our Reports & Analytics feature. This appears to be related to a global issue with Google Cloud services. Our team is actively monitoring the situation. We will provide further updates as more information becomes available. Thank you for your patience.
- resolved Jun 13, 2025, 02:25 AM UTC
We have fully resolved the issue affecting Global-e’s Reports & Analytics. We appreciate your patience during this time. If you have any questions or are experiencing any issues, please contact our support team via the merchant support portal.
Major April 21, 2025 Partial issue with processing payments 12h 21m Credit Cards, Other
Started Apr 21, 2025, 05:32 PM UTC· resolved Apr 22, 2025, 05:54 AM UTC
- investigating Apr 21, 2025, 05:32 PM UTC
We’re currently experiencing a partial issue with processing payments due to an issue with one of our payment processors. Our team is actively working with the vendor to resolve the problem as quickly as possible. We’ll provide updates as we learn more. Thank you for your patience.
- investigating Apr 21, 2025, 07:49 PM UTC
We’ve moved some payment methods to an alternative provider to mitigate the issue. While many transactions are now processing successfully, some alternative payment methods may still experience issues. We’re continuing to work closely with the original payment processor to fully resolve the problem. Thank you for your continued patience.
- resolved Apr 22, 2025, 05:54 AM UTC
This incident has been resolved.
Critical April 8, 2025 Issue Affecting PayPal Payments 1h 35m PayPal
Started Apr 08, 2025, 08:41 PM UTC· resolved Apr 08, 2025, 10:17 PM UTC
- investigating Apr 08, 2025, 08:41 PM UTC
We’ve identified an issue affecting payments made via PayPal. We’re currently investigating this with PayPal and will provide updates as soon as we have more information. Thank you for your patience.
- identified Apr 08, 2025, 09:39 PM UTC
We’ve confirmed that the issue affecting PayPal payments is on PayPal’s side. We’re in contact with their team and will share further updates as they become available. Thank you for your understanding and patience.
- monitoring Apr 08, 2025, 09:45 PM UTC
The issue affecting PayPal payments has been resolved by PayPal. All transactions should now be processing normally. Thanks for your patience while this was being worked on.
- resolved Apr 08, 2025, 10:17 PM UTC
This incident has been resolved.
Notice January 16, 2025 Potential delay in order creation flow 3h 12m
Started Jan 16, 2025, 05:50 PM UTC· resolved Jan 16, 2025, 09:02 PM UTC
- investigating Jan 16, 2025, 05:50 PM UTC
We are currently investigating potential delays in the order creation flow impacting a subset of Shopify orders. We will provide additional updates once further information becomes available.
- identified Jan 16, 2025, 06:34 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 16, 2025, 09:02 PM UTC
This incident has been resolved.
Notice January 7, 2025 Global-e Returns Portal Issue 7h 49m Global-e Returns Portal
Started Jan 07, 2025, 07:54 AM UTC· resolved Jan 07, 2025, 03:43 PM UTC
- identified Jan 07, 2025, 07:54 AM UTC
We have identified an issue affecting the international return portal on some Shopify merchant sites. Customers attempting to locate their order for a return may encounter an error. Our team is actively working towards a resolution. If you or your customers experience this issue, please contact our tech support team for assistance. Further updates will be provided as we make progress. We apologize for any inconvenience and appreciate your patience as we address this matter.
- monitoring Jan 07, 2025, 03:05 PM UTC
We have implemented a workaround that has resolved the issue affecting the international return portal on Shopify merchant sites. We are actively monitoring the system to ensure stability and to identify any potential further issues. We appreciate your patience and understanding while we worked to address this matter. If you encounter any further problems, please don’t hesitate to reach out to our tech support team.
- resolved Jan 07, 2025, 03:43 PM UTC
The issue affecting Global-e’s Returns Portal has been successfully addressed. We appreciate your patience during this time. If you have any questions or are still experiencing any issues, please contact our support team via the merchant support portal.
Minor December 17, 2024 Global-e Returns Portal Issue Status: Identified 13h 13m Global-e Returns Portal
Started Dec 17, 2024, 06:01 PM UTC· resolved Dec 18, 2024, 07:14 AM UTC
- identified Dec 17, 2024, 06:01 PM UTC
Status Update: We are currently experiencing an issue impacting the embedded return portals for some merchants. Please note that the main Global-e return portal remains fully operational. Our team is actively working on a resolution, and we estimate that the issue will be resolved by 09:00 am UTC ,18-Dec-2024. We apologize for the inconvenience and appreciate your patience. For urgent returns, please use the main Global-e return portal in the meantime.
- resolved Dec 18, 2024, 07:14 AM UTC
We have fully resolved the issue affecting Global-e’s Returns Portal. We appreciate your patience during this time. If you have any questions or are experiencing any issues, please contact our support team via the merchant support portal.
Notice December 11, 2024 test 6m Shopify, Salesforce Commerce Cloud, Magento, GEM (Bespoke - Client-Side Integration) and 2 more
Started Dec 11, 2024, 01:26 PM UTC· resolved Dec 11, 2024, 01:33 PM UTC
- investigating Dec 11, 2024, 01:26 PM UTC
test
- investigating Dec 11, 2024, 01:27 PM UTC
We are continuing to investigate this issue.
- resolved Dec 11, 2024, 01:33 PM UTC
This incident has been resolved.