Glean incident

Elevated chat errors on AWS Bedrock customers

Resolved after 5 minutes, affecting Chat, on July 15, 2026.

resolved Sep 02, 2026, 04:39 PM UTC

We are currently seeing elevated chat errors affecting our customers hosted on AWS due to availability issues with Amazon Bedrock. The impact is primarily affecting requests using Claude Opus 4.6 and Claude Sonnet 5. Our team is actively monitoring the situation.

Started
Jul 15, 2026, 06:59 AM UTC
Resolved
Jul 15, 2026, 07:05 AM UTC
Duration
5m
Detected by Pingoru
Jul 15, 2026, 06:59 AM UTC

Affected components

Chat

Update timeline

  1. resolved Jul 15, 2026, 07:05 AM UTC

    We are currently seeing elevated chat errors affecting our customers hosted on AWS due to availability issues with Amazon Bedrock. The impact is primarily affecting requests using Claude Opus 4.6 and Claude Sonnet 5. Our team is actively monitoring the situation.

  2. resolved Sep 02, 2026, 04:39 PM UTC

    We are currently seeing elevated chat errors affecting our customers hosted on AWS due to availability issues with Amazon Bedrock. The impact is primarily affecting requests using Claude Opus 4.6 and Claude Sonnet 5. Our team is actively monitoring the situation.

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