Glean experienced a minor incident on September 3, 2026 affecting Login, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Login
Update timeline
- investigating Sep 03, 2026, 10:27 PM UTC
We’re investigating intermittent elevated error rates with AWS STS in us-west-2, including throttling and temporary service-unavailable responses that may affect SAML sign-in. Users may need to retry login, and some backend processing may be delayed while we monitor the situation.
- monitoring Sep 03, 2026, 10:47 PM UTC
The intermittent issue affecting AWS credential refreshes appears to be resolved. Error rates in our backend systems have subsided, and we’ll continue to monitor closely.
- resolved Sep 03, 2026, 11:40 PM UTC
Services have recovered, and we are continuing to monitor system stability.