Glean experienced a minor incident on October 12, 2026, lasting 5h 43m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 12, 2026, 09:17 AM UTC
We are investigating elevated HTTP 503 errors affecting Claude Opus 4.8 requests through AWS Bedrock. Some requests may fail. We will share updates as more information becomes available.
- resolved Oct 12, 2026, 09:40 AM UTC
Recovery has been confirmed for the elevated HTTP 503 errors affecting Claude Opus 4.8 requests through AWS Bedrock. We will continue to monitor service health.
- investigating Oct 12, 2026, 12:09 PM UTC
We are investigating elevated HTTP 429 rate-limit errors affecting Claude Opus 4.8 and 5.5 requests through AWS Bedrock. Based on current information, the issue is limited to AWS-hosted customers in us-west-2. AWS has acknowledged the issue.
- investigating Oct 12, 2026, 03:43 PM UTC
HTTP 429 rate-limit errors from AWS Bedrock remain unresolved. We are initiating failover of all affected customers to an alternate provider as a mitigation. We will share another update as the failover progresses.
- resolved Oct 12, 2026, 05:52 PM UTC
All affected customers have been successfully migrated to an alternate provider. Claude Opus requests have stabilized as of 10:00 AM PST. We are continuing to monitor performance closely to ensure ongoing stability.