Is Glean down?

Last checked 3m ago
Current status
Glean is up

No incidents right now.

Official status page: https://status.glean.com · Polled every 5 minutes · 6 components tracked

Glean is operational right now. Last checked 3m ago; the most recent incident resolved 9d ago.

Real-time Glean status, recent outages, and incident history — pulled directly from Glean's official status page at https://status.glean.com every 5 minutes. Pingoru tracks 6 Glean services and has captured 9 incidents in the last 90 days (97.50% uptime). Get email, Slack, Discord, or webhook alerts the moment Glean reports a new incident — free for 5 monitors, no credit card.

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Glean uptime 97.50% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved
    Started Sep 03, 2026, 11:40 PM UTC · Resolved Sep 03, 2026, 11:40 PM UTC
    Login
    Timeline · 3 updates
    • investigating · Sep 03, 2026, 10:27 PM UTC

      We’re investigating intermittent elevated error rates with AWS STS in us-west-2, including throttling and temporary service-unavailable responses that may affect SAML sign-in. Users may need to retry login, and some backend processing may be delayed while we monitor the situation.

    • monitoring · Sep 03, 2026, 10:47 PM UTC

      The intermittent issue affecting AWS credential refreshes appears to be resolved. Error rates in our backend systems have subsided, and we’ll continue to monitor closely.

    • resolved · Sep 03, 2026, 11:40 PM UTC

      Services have recovered, and we are continuing to monitor system stability.

    Latest: Services have recovered, and we are continuing to monitor system stability.

  2. Resolved
    Started Sep 01, 2026, 06:54 AM UTC · Resolved Sep 01, 2026, 06:54 AM UTC
    Chat
    Timeline · 2 updates
    • identified · Sep 01, 2026, 05:43 AM UTC

      We have identified an internal regression that is causing chat/assistant requests to fail.The root cause has been identified and we are rolling out a fix soon.

    • resolved · Sep 01, 2026, 06:54 AM UTC

      We have rolled out the fix to address the failing chat/assistant errors . Chat/Assistant use cases that were failing should now be working and back to normal.

    Latest: We have rolled out the fix to address the failing chat/assistant errors . Chat/Assistant use cases that were failing should now be working and back to normal.

  3. Resolved
    Started Aug 31, 2026, 12:13 PM UTC · Resolved Aug 31, 2026, 12:13 PM UTC
    Other
    Timeline · 3 updates
    • investigating · Aug 31, 2026, 09:52 AM UTC

      BYOK customers using Azure OpenAI may experience failed assistant responses. Scope: Affects BYOK customers using Azure OpenAI. We are observing significant errors on Azure OpenAI across customers. Our engineering team is actively working to identify the root cause. We’re sorry for the disruption and appreciate your patience while we investigate.

    • investigating · Aug 31, 2026, 10:37 AM UTC

      Azure OpenAI has acknowledged an ongoing outage and is actively working to resolve it. As a workaround, BYOK customers can configure their default model to use a provider other than Azure OpenAI from the LLM settings page (https://app.glean.com/admin/llms)

    • resolved · Aug 31, 2026, 12:13 PM UTC

      The incident has been resolved. Impact window: From 2:30 pm IST - 4:36 PM IST, some users experienced failed assistant errors. Remediation: Errors from Azure OpenAI have subsided, and the system is operating normally. We apologize for the disruption and appreciate your patience while we addressed this issue.

    Latest: The incident has been resolved. Impact window: From 2:30 pm IST - 4:36 PM IST, some users experienced failed assistant errors. Remediation: Errors from Azure OpenAI have subsided, …

  4. Resolved
    Started Aug 24, 2026, 06:01 PM UTC · Resolved Aug 24, 2026, 06:01 PM UTC
    Chat
    Timeline · 2 updates
    • identified · Aug 24, 2026, 04:36 PM UTC

      We are hitting Open AI rate limits due to organic traffic growth. We are closely working with Open AI team to fix this.

    • resolved · Aug 24, 2026, 06:01 PM UTC

      OpenAI has increased our capacity. We longer see errors related to this. Please contact our support team if you face any issues

    Latest: OpenAI has increased our capacity. We longer see errors related to this. Please contact our support team if you face any issues

  5. Resolved
    Started Jul 16, 2026, 09:35 AM UTC · Resolved Jul 16, 2026, 09:35 AM UTC
    Chat
    Timeline · 1 update
    • investigating · Jul 16, 2026, 09:35 AM UTC

      We have identified an active issue affecting Azure OpenAI Service that is causing chat errors for some users. Our team is actively monitoring the situation and will provide updates as more information becomes available.

    Latest: We have identified an active issue affecting Azure OpenAI Service that is causing chat errors for some users. Our team is actively monitoring the situation and will provide updates…

See the full Glean outage history

4 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Glean outage history →

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Outage history

Past 90 days · 9 incidents View full outage history →