Resolved after 14 hours 19 minutes, affecting Glean service and Chat and 1 more, on April 22, 2026.
We have deployed a fix for the issue, and early signals show performance has stabilized. We are keeping the systems under heightened monitoring to ensure they remain stable. Impact: Most users should now see [normal behavior / significantly improved performance]. If you continue to experience issues, please contact Glean support.
Affected components
Update timeline
- investigating Apr 22, 2026, 04:30 PM UTC
Customers may experience chat failures. Our engineering team is actively working to identify the root cause. We’re sorry for the disruption and appreciate your patience while we investigate.
- identified Apr 22, 2026, 04:35 PM UTC
We are rolling out a mitigation for the issue affecting chat and agents for customers using Glean key for LLMs. We will continue to closely monitor system behavior as the mitigation completes.
- monitoring Apr 22, 2026, 05:02 PM UTC
We have deployed a fix for the issue, and early signals show performance has stabilized. We are keeping the systems under heightened monitoring to ensure they remain stable. Impact: Most users should now see [normal behavior / significantly improved performance]. If you continue to experience issues, please contact Glean support.
- resolved Apr 23, 2026, 06:43 AM UTC
We have rolled out a permanent fix to this issue
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