Georgia Tech IT had 33 outages in the last 2 years totaling 1357h 2m of downtime — averaging 1.4 incidents per month.
There were 33 Georgia Tech IT outages since April 19, 2026 totaling 1357h 2m of downtime. Each is summarised below — incident details, duration, and resolution information.
OIT is investigating reports that some users are unable to access websites through the VPN web portal when using site names. Multiple reports have been received, and the issue has been reproduced by OIT staff. Investigation is ongoing. Additional updates will be provided as more information becomes available
OIT is investigating an issue affecting campus printing services. Students may be unable to print to campus printers at this time. Teams are actively investigating and working to restore service as quickly as possible
OIT has implemented a change that may have resolved the issue affecting campus printing services. We are currently monitoring the service and working to confirm that printing has been fully restored for all users and will provide an update as soon as we have more information
We are closely monitoring storage capacity for the CEDAR service, which is approaching its available limits. A capacity expansion is planned for mid-October, but usage is expected to continue increasing before that work is completed. At this time, a small number of users have reported delays when accessing or updating data. Based on current performance trends, additional users may begin to experience similar issues. OIT is working with the vendor to identify options for recovering capacity and reducing the risk of service degradation. We are also requesting that users avoid creating, modifying, or transferring large amounts of data unless necessary to help preserve service stability. Users should not delete data at this time. Impact: Users may experience slower-than-normal performance when accessing, updating, or storing data in CEDAR."
Users are currently unable to access the website while connected via VPN. Authentication attempts result in a "Limited Off-Campus Access" message being displayed, which prevents access to the site’s content.
OIT is aware of a problem with the Georgia Tech Roles System (GRS) that is preventing rules and overrides from being created, deleted, and evaluated. Existing entitlements and dependent access are not affected, but changes are not being processed at this time. This means that anyone seeking new access or expecting to lose access to anything where access is controlled by GRS will see no changes in either direction until the issue is resolved. Related downstream effects include not being able to access GRS logs in IAT or use GRS related BuzzAPI endpoints. Feel free to massage as necessary. As an aside, the GRS database is huge. This may take some time.
OIT has implemented a fix believed to have resolved the issue affecting GRS. Administrators performed a restart of the database, and service has been restored. Support teams are currently monitoring the service to ensure changes continue to process normally
The majority of services are restored for most users, and we continue to observe broad service recovery. We recognize that some users may still experience residual impact, and addressing these remaining scenarios continues to be our highest priority. We’re actively progressing our mitigation efforts and closely monitoring service health as we work to ensure full recovery for all users.
We're performing additional remediation efforts where necessary to address any remaining impact from this incident. Reports from telemetry data and customer feedback are aligned, indicating a sustained recovery. We're actively monitoring the situation closely to ensure impact is completely mitigated. Next update by:
Support staff have received reports from multiple sources indicating that some students and employees are not being assigned to GRS roles as expected based on the delayed GRS rule processing. We are also observing inconsistent LDAP query performance that is further impacting rule processing. The team is actively investigating these issues, addressing individual cases and broader patterns, and evaluating potential query rerouting and service-side changes to improve performance and reliability. The next update will be provided within 2 hours.
Support staff investigated and identified a hardware bottleneck. They were able to resolve the issue causing the bottleneck and GRS performance is improving. Current estimates indicate it may take an additional 2-4 hours for the backlog to clear completely. The next update will be provided within 2 hours.
Support staff remains actively engaged in monitoring system performance as GRS processing and backlog continues to improve.
OIT continues to monitor GRS following the resolution of the hardware issue that caused processing delays. Approximately 93% of the backlog of pending role evaluations has been completed, and processing performance has continued to improve. However, some access assignments depend on other access assignments being completed first. This means that even though most records have been reviewed, some users may still be waiting for all of their access updates to be applied. Some students and employees may still experience delays while the remaining updates are processed.
GRS continues to recover following the hardware issue that caused delays in role processing. At this time, support staff expect the remaining backlog to be processed by the end of the day. Support staff will continue monitoring the service until processing has fully returned to normal.
GRS role processing went well over the weekend and it is believed the backlog has finally completed. Support is verifying with all stakeholders before giving the final all clear to resolve the issue
Beginning at 08:53 AM on August 24, users reported issues logging into GTIPAM DNS service. When attempting to login, users receive a 500 error. The service appears to be functioning normally with the exception of the login issue. Support staff are investigating and working to resolve the issue
Beginning at 8:10 AM on August 24, monitoring detected an outage affecting the Single Sign-On (SSO) service. As a result, users may have been unable to log in to applications that require SSO, including Banner Admin, Oscar, USG, Buzzport, Degree Audit, GTIPAM, andWorkday. Support staff have implemented a fix and are monitoring the situation
Support staff report they haven't seen any problems since 08:50 AM. They are continuing to monitor the situation.
OIT Network Engineering is aware of an issue affecting the ability of users on the GTvisitor wireless network as well as non-GT users connecting to eduroam on campus to be assigned IP addresses on their devices. Users may see error messages such as "Could not contact DHCP server" or "Connected, No Internet". Note that GT users connecting to eduroam as well as the GTother wireless network and Wired LAWN are *not* impacted and are working as normal at this time. Engineers are actively working to resolve this issue. Further updates will be provided as restoration efforts continue.
New users having issues getting onto servicenow, existing sessions continue to work. The situation is currently being investigated.
Support is currently investigating the issue. As a temporary workaround, you can use the following links to get in: https://gatech.service-now.com/home?action=login (Main Service Portal) https://gatech.service-now.com/asc?action=login (ASC) https://gatech.service-now.com/hr?action=login (HR)
The GlobalProtect Clientless VPN portal is experiencing degraded performance. Users can successfully authenticate to the clientless portal but are unable to reach any websites once connected. The Network Security Team is actively troubleshooting the issue. The GlobalProtect VPN Client is unaffected and is the recommended workaround.
web-plesk58 and 55 are experiencing degraded performance, team is investigating.
web-plesk58 and web-plesk55 are stabilized, still monitoring
Canvas Instructure's multi-factor authentication (2FA) service is currently experiencing an outage, resulting in 504 Gateway Timeout errors for users attempting to authenticate. This issue is impacting access to Canvas services that require 2FA verification. The service disruption is under investigation, and teams are working to identify the root cause and restore normal functionality as quickly as possible.
"Cloudfront has a global outage. We investigating the issue together with AWS experts. You can follow updates from their team here: https://health.aws.amazon.com/health/status"
A fix has been implemented, and Canvas is now accessible.
Following a power outage and a firewall upgrade change implementation, a substantial number of telecommunications nodes and network switches became unreachable, resulting in service degradation across affected areas.
OIT Network Engineering is aware of issues affecting the ability of users on the campus network to access resources/services hosted by GTRI. This also includes the ability of users to connect to the GTRI-Device wireless network in non-GTRI spaces. Engineers are actively investigating, and further information will be shared as it becomes available.
The issues affecting connectivity between Campus and GTRI, including the functionality of GTRI-Device in non-GTRI spaces, have been identified and a fix put in place. Users should now be able to access resources/services hosted by GTRI from the campus network. Network Engineering will continue to monitor for any recurrence of the issue.
Mycloud logins are currently failing- users may get an "incorrect username and password" error even when entering the correct username and password. Support is currently looking into the issue
The GlobalProtect Clientless VPN portal is experiencing degraded performance. Users can successfully authenticate to the clientless portal but are unable to reach any websites once connected. The Network Security Team is actively troubleshooting the issue. The GlobalProtect VPN Client is unaffected and is the recommended workaround.
An emergency repair to the Coda datacenter cooling system began at 2 PM on Wednesday to avoid a reoccurrence of yesterday's failure (5/26). While no outage to PACE services is currently expected, PACE has paused scheduling new jobs on Phoenix, ICE, and Firebird in case of an unexpected cooling failure during the repair. New jobs will remain queued until the repair is complete. Visit https://status.gatech.edu for updates.
The repair was completed successfully, and job scheduling has resumed on all PACE clusters. No failure occurred, so running jobs were not disrupted. The datacenter team is monitoring the cooling system.
Due to a water leak the network in the building will be disconnected until the issue is corrected. This includes wired and wireless networks.
Network team and facilities are currently on site assessing the situaion to determine when the equipment can safely be brought back online.
The water leak issue for the Whitaker building has been resolved, but further evaluation will need to be done to determine if any hardware will need to be replaced and to determine what hardware can be brought back online. We will provide more updates as we receive them on this issue with the Whitaker building.
"Single Sign-On (SSO) has been temporarily disabled for Parchment Digital Badges in response to the outage with instructure. Users attempting to access Parchment may experience issues logging in via Georgia Tech credentials at this time. We have also disabled Parchment Transcript processing, any new transcript requests will not be completed until further notice.."
OIT has been made aware of an outage for the Canvas service. This outage is on the vendor-side as multiple institutes are reporting issues with Canvas at this time. We will provide status updates as we receive them from the vendor. The vendor's status site is viewable at: https://status.instructure.com/
Services for Parchment Digital Badges and Transcript processing appear to be running normally at this time. We have re-enabled Single Sign-On (SSO), and users should now be able to log in with their Georgia Tech credentials. We are continuing to monitor the service's stability. For real-time updates on the underlying service provider, please visit the Instructure Status Page. We will continue to monitor the situation for the next hour. If no further issues arise, this incident will be marked as resolved.
Services for Parchment Digital Badges and Transcript processing appear to be running normally at this time. We have re-enabled Single Sign-On (SSO), and users should now be able to log in with their Georgia Tech credentials. We are continuing to monitor the service's stability. For real-time updates on the underlying service provider, please visit the Instructure Status Page. We will continue to monitor the situation for the next hour. If no further issues arise, this incident will be marked as resolved.
Honorlock is currently unavailable in Canvas, and we are actively working to restore access.
IT support has confirmed that Honorlock is now back online.
User reports of issues trying to login to single sign on (SSO), affecting connectivity to many enterprise applications. Admins are aware and are taking measures to restore service
Services has been restored. If you are still experiencing any issues please contact the Administrative Services Center at 404-385-1111 or submit a request online at services.gatech.edu
OIT is currently investigating reports of an incident involving the Single Sign-On (SSO) service. Some users may encounter a "CAS" error message when attempting to log in to various Georgia Tech websites and services. Our technical teams are working to identify the cause and restore normal login functionality. We apologize for the inconvenience and appreciate your patience. A further update will be provided within 30 minutes.
Services has been restored. We will continue to monitor the SSO service. If you are still experiencing any issues please contact the Administrative Services Center at 404-385-1111 or submit a request online at services.gatech.edu
OIT is investigating recurring reports of an incident involving the Single Sign-On (SSO) service. Some users may again encounter "CAS" error messages when attempting to log in to Georgia Tech websites and services. Technical teams are actively working to identify the cause and restore stable login functionality. We apologize for the inconvenience and appreciate your patience as we work toward a permanent resolution.
Services has been restored. We will continue to monitor the SSO service. If you are still experiencing any issues please contact the Administrative Services Center at 404-385-1111 or submit a request online at services.gatech.edu