Georgia Tech IT had 15 outages in the last 2 years totaling 1728h 48m of downtime — averaging 0.6 incidents per month.
There were 15 Georgia Tech IT outages since April 19, 2026 totaling 1728h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.
The GlobalProtect Clientless VPN portal is experiencing degraded performance. Users can successfully authenticate to the clientless portal but are unable to reach any websites once connected. The Network Security Team is actively troubleshooting the issue. The GlobalProtect VPN Client is unaffected and is the recommended workaround.
An emergency repair to the Coda datacenter cooling system began at 2 PM on Wednesday to avoid a reoccurrence of yesterday's failure (5/26). While no outage to PACE services is currently expected, PACE has paused scheduling new jobs on Phoenix, ICE, and Firebird in case of an unexpected cooling failure during the repair. New jobs will remain queued until the repair is complete. Visit https://status.gatech.edu for updates.
The repair was completed successfully, and job scheduling has resumed on all PACE clusters. No failure occurred, so running jobs were not disrupted. The datacenter team is monitoring the cooling system.
Due to a water leak the network in the building will be disconnected until the issue is corrected. This includes wired and wireless networks.
Network team and facilities are currently on site assessing the situaion to determine when the equipment can safely be brought back online.
The water leak issue for the Whitaker building has been resolved, but further evaluation will need to be done to determine if any hardware will need to be replaced and to determine what hardware can be brought back online. We will provide more updates as we receive them on this issue with the Whitaker building.
"Single Sign-On (SSO) has been temporarily disabled for Parchment Digital Badges in response to the outage with instructure. Users attempting to access Parchment may experience issues logging in via Georgia Tech credentials at this time. We have also disabled Parchment Transcript processing, any new transcript requests will not be completed until further notice.."
OIT has been made aware of an outage for the Canvas service. This outage is on the vendor-side as multiple institutes are reporting issues with Canvas at this time. We will provide status updates as we receive them from the vendor. The vendor's status site is viewable at: https://status.instructure.com/
Services for Parchment Digital Badges and Transcript processing appear to be running normally at this time. We have re-enabled Single Sign-On (SSO), and users should now be able to log in with their Georgia Tech credentials. We are continuing to monitor the service's stability. For real-time updates on the underlying service provider, please visit the Instructure Status Page. We will continue to monitor the situation for the next hour. If no further issues arise, this incident will be marked as resolved.
Services for Parchment Digital Badges and Transcript processing appear to be running normally at this time. We have re-enabled Single Sign-On (SSO), and users should now be able to log in with their Georgia Tech credentials. We are continuing to monitor the service's stability. For real-time updates on the underlying service provider, please visit the Instructure Status Page. We will continue to monitor the situation for the next hour. If no further issues arise, this incident will be marked as resolved.
Honorlock is currently unavailable in Canvas, and we are actively working to restore access.
IT support has confirmed that Honorlock is now back online.
User reports of issues trying to login to single sign on (SSO), affecting connectivity to many enterprise applications. Admins are aware and are taking measures to restore service
Services has been restored. If you are still experiencing any issues please contact the Administrative Services Center at 404-385-1111 or submit a request online at services.gatech.edu
OIT is currently investigating reports of an incident involving the Single Sign-On (SSO) service. Some users may encounter a "CAS" error message when attempting to log in to various Georgia Tech websites and services. Our technical teams are working to identify the cause and restore normal login functionality. We apologize for the inconvenience and appreciate your patience. A further update will be provided within 30 minutes.
Services has been restored. We will continue to monitor the SSO service. If you are still experiencing any issues please contact the Administrative Services Center at 404-385-1111 or submit a request online at services.gatech.edu
OIT is investigating recurring reports of an incident involving the Single Sign-On (SSO) service. Some users may again encounter "CAS" error messages when attempting to log in to Georgia Tech websites and services. Technical teams are actively working to identify the cause and restore stable login functionality. We apologize for the inconvenience and appreciate your patience as we work toward a permanent resolution.
Services has been restored. We will continue to monitor the SSO service. If you are still experiencing any issues please contact the Administrative Services Center at 404-385-1111 or submit a request online at services.gatech.edu
The firewall high availability (HA) service is currently operating in a degraded state due to intermittent network interface instability, which has resulted in periodic failover events. As a result, the CODA2 Palo Alto (PA) firewall remains in a degraded status. The environment continues to function, and we are actively monitoring stability.
We are aware of an issue affecting access to the Kaltura Media Gallery within Canvas. When attempting to launch Media Gallery in Canvas, users may encounter an error message and be unable to proceed. For the latest updates and information on resolution progress, please refer to the Instructure Status Page : https://status.instructure.com/ If you have questions, please contact the Digital Learning Team at [email protected].
OIT is seeing partial DNS issues that are affecting services such as VPN and student printing along with other services that reside in the ad.gatech.edu DNS zone. Network Engineers are currently investigating the issue
OIT network engineers have restored access to the VPN and student printing services. OIT is working on resolving the rest of the DNS-related problems.
The Office of Information Technology is responding to a recently disclosed software vulnerability, Copyfail (CVE-2026-31431), that may affect certain server environments. As part of our response, affected servers have been successfully migrated or updated using automated remediation methods. These actions reduce exposure and help ensure the continued security and reliability of Georgia Tech services. The Security Operations Center (SOC) continues to actively monitor for indicators related to this vulnerability and is working directly with system owners whose servers could not be remediated through automated methods to ensure appropriate updates or mitigations are applied. At this time there is no indication of active exploitation affecting Georgia Tech systems. We will continue to monitor the situation and provide updates as appropriate. Thank you for your cooperation and continued attention to system security.
Due to a security emergency, PACE is required to shut down ALL servers in Phoenix, Firebird, and ICE to apply mitigations. Starting at 3:00pm ET, users will be unable to login and all running jobs will be interrupted. ALL CANCELLED JOBS WILL BE REFUNDED on Phoenix and Firebird. We realize this will impact upcoming conference submissions and course deadlines, but we are required to carry out this work immediately to ensure the security of Georgia Tech systems. We will work rapidly to update servers and incrementally release the clusters as soon as possible. We are aiming to restore access to all systems (Phoenix, ICE, Firebird) tomorrow, but updates will be shared as they are available. We appreciate your patience as we prioritize the security of Georgia Tech computing. The PACE Team
Remediation in progress.
Head node and compute note rebuild in progress for all clusters.
We have completed mitigations on all Globus nodes, which are now open for access to data. Instructions for using Globus are available here. JOBS WILL NOT RUN at this time, but you now have access to any data on PACE systems. We are working to apply fixes across our nearly 2,000 compute nodes and will update as compute capability on each cluster is restored and verified. Best, The PACE Team
Service to all ICE resources has been restored. Open OnDemand, all CPUs/GPUs, and other data services are available for your jobs. Phoenix and Firebird are still under maintenance. Interrupted jobs will need to be resubmitted. Jobs that had not started running prior to the downtime should still be in Slurm’s queue. We recognize the challenge this may have presented to your end-of-semester coursework. All instructors and TAs were notified yesterday of this emergency downtime and the impact it had to running jobs. Thank you for your understanding as we worked to mitigate this security concern.
The Phoenix cluster has been released for service – all node classes are back online and paused jobs have resumed. Open OnDemand, all CPUs/GPUs, and other data services are available for your jobs. The ICE cluster is also available. The Firebird cluster is still under maintenance. We recognize the challenge this may have presented to your research deadlines and appreciate your understanding as we worked to mitigate this security incident.
news.gatech.edu is currently inaccessible due to an outage with the Upsun vendor for the East (us-2) region. The vendor will be posting status updates at: https://status.upsun.com/incidents/wrj3fsao4wlqo
news.gatech.edu is now accessible for users.