Georgia Tech IT experienced a major incident on August 13, 2026 affecting Servicenow and Servicenow (IT Service Management (ITSM)) and 1 more component, lasting 1h 47m. The incident has been resolved; the full update timeline is below.
Affected components
ServicenowServicenow (IT Service Management (ITSM))OtherOther (Other)
Update timeline
- investigating Aug 13, 2026, 12:03 PM UTC
New users having issues getting onto servicenow, existing sessions continue to work. The situation is currently being investigated.
- investigating Aug 13, 2026, 01:02 PM UTC
Support is currently investigating the issue. As a temporary workaround, you can use the following links to get in: https://gatech.service-now.com/home?action=login (Main Service Portal) https://gatech.service-now.com/asc?action=login (ASC) https://gatech.service-now.com/hr?action=login (HR)