Georgia Tech IT Outage History

Started May 07, 2026, 08:23 PM UTC· resolved May 13, 2026, 06:56 PM UTC

1. identified May 07, 2026, 08:23 PM UTC

   OIT has been made aware of an outage for the Canvas service. This outage is on the vendor-side as multiple institutes are reporting issues with Canvas at this time. We will provide status updates as we receive them from the vendor. The vendor's status site is viewable at: https://status.instructure.com/

2. identified May 08, 2026, 11:27 AM UTC

   Services for Parchment Digital Badges and Transcript processing appear to be running normally at this time. We have re-enabled Single Sign-On (SSO), and users should now be able to log in with their Georgia Tech credentials. We are continuing to monitor the service's stability. For real-time updates on the underlying service provider, please visit the Instructure Status Page. We will continue to monitor the situation for the next hour. If no further issues arise, this incident will be marked as resolved.

3. monitoring May 08, 2026, 12:17 PM UTC

   Services for Parchment Digital Badges and Transcript processing appear to be running normally at this time. We have re-enabled Single Sign-On (SSO), and users should now be able to log in with their Georgia Tech credentials. We are continuing to monitor the service's stability. For real-time updates on the underlying service provider, please visit the Instructure Status Page. We will continue to monitor the situation for the next hour. If no further issues arise, this incident will be marked as resolved.

4. monitoring May 08, 2026, 02:15 PM UTC

   Honorlock is currently unavailable in Canvas, and we are actively working to restore access.

5. monitoring May 08, 2026, 04:02 PM UTC

   IT support has confirmed that Honorlock is now back online.

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Started May 05, 2026, 06:19 PM UTC· resolved May 11, 2026, 08:54 PM UTC

1. identified May 05, 2026, 06:19 PM UTC

   User reports of issues trying to login to single sign on (SSO), affecting connectivity to many enterprise applications. Admins are aware and are taking measures to restore service

2. monitoring May 05, 2026, 08:02 PM UTC

   Services has been restored. If you are still experiencing any issues please contact the Administrative Services Center at 404-385-1111 or submit a request online at services.gatech.edu

3. investigating May 07, 2026, 10:03 PM UTC

   OIT is currently investigating reports of an incident involving the Single Sign-On (SSO) service. Some users may encounter a "CAS" error message when attempting to log in to various Georgia Tech websites and services. Our technical teams are working to identify the cause and restore normal login functionality. We apologize for the inconvenience and appreciate your patience. A further update will be provided within 30 minutes.

4. monitoring May 07, 2026, 10:18 PM UTC

   Services has been restored. We will continue to monitor the SSO service. If you are still experiencing any issues please contact the Administrative Services Center at 404-385-1111 or submit a request online at services.gatech.edu

5. investigating May 07, 2026, 10:52 PM UTC

   OIT is investigating recurring reports of an incident involving the Single Sign-On (SSO) service. Some users may again encounter "CAS" error messages when attempting to log in to Georgia Tech websites and services. Technical teams are actively working to identify the cause and restore stable login functionality. We apologize for the inconvenience and appreciate your patience as we work toward a permanent resolution.

6. monitoring May 08, 2026, 12:09 AM UTC

   Services has been restored. We will continue to monitor the SSO service. If you are still experiencing any issues please contact the Administrative Services Center at 404-385-1111 or submit a request online at services.gatech.edu

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Started May 04, 2026, 03:35 AM UTC· resolved Jun 10, 2026, 04:41 PM UTC

1. identified May 04, 2026, 03:35 AM UTC

   The firewall high availability (HA) service is currently operating in a degraded state due to intermittent network interface instability, which has resulted in periodic failover events. As a result, the CODA2 Palo Alto (PA) firewall remains in a degraded status. The environment continues to function, and we are actively monitoring stability.

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Started May 02, 2026, 02:31 PM UTC· resolved May 02, 2026, 04:16 PM UTC

1. identified May 02, 2026, 02:31 PM UTC

   We are aware of an issue affecting access to the Kaltura Media Gallery within Canvas. When attempting to launch Media Gallery in Canvas, users may encounter an error message and be unable to proceed. For the latest updates and information on resolution progress, please refer to the Instructure Status Page : https://status.instructure.com/ If you have questions, please contact the Digital Learning Team at [email protected].

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Started May 02, 2026, 12:06 AM UTC· resolved May 02, 2026, 01:16 AM UTC

1. investigating May 02, 2026, 12:06 AM UTC

   OIT is seeing partial DNS issues that are affecting services such as VPN and student printing along with other services that reside in the ad.gatech.edu DNS zone. Network Engineers are currently investigating the issue

2. identified May 02, 2026, 12:40 AM UTC

   OIT network engineers have restored access to the VPN and student printing services. OIT is working on resolving the rest of the DNS-related problems.

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Started May 01, 2026, 11:48 PM UTC· resolved May 04, 2026, 05:16 PM UTC

1. monitoring May 01, 2026, 11:48 PM UTC

   The Office of Information Technology is responding to a recently disclosed software vulnerability, Copyfail (CVE-2026-31431), that may affect certain server environments. As part of our response, affected servers have been successfully migrated or updated using automated remediation methods. These actions reduce exposure and help ensure the continued security and reliability of Georgia Tech services. The Security Operations Center (SOC) continues to actively monitor for indicators related to this vulnerability and is working directly with system owners whose servers could not be remediated through automated methods to ensure appropriate updates or mitigations are applied. At this time there is no indication of active exploitation affecting Georgia Tech systems. We will continue to monitor the situation and provide updates as appropriate. Thank you for your cooperation and continued attention to system security.

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Started Apr 30, 2026, 08:19 PM UTC· resolved May 04, 2026, 12:20 AM UTC

1. identified Apr 30, 2026, 08:19 PM UTC

   We are preparing to reboot Web Hosting servers as part of mitigation strategies for a security vulnerability. You may experience short delays (1-3 min) when visiting websites during this time.

2. identified Apr 30, 2026, 09:24 PM UTC

   The following websites are unavailable as OIT continues to mitigate a security vulnerability. There will be two posts with the websites affected: 2006utc.gatech.edu adityalab.cc.gatech.edu advance.gatech.edu aelabs.gatech.edu aemb.bme.gatech.edu ai4all.ceismc.gatech.edu anatomy.gatech.edu andreygunawan.gatech.edu apps.scheller.gatech.edu architech.gatech.edu arts.gatech.edu asm-atlanta.gatech.edu astronomyclub.gatech.edu bakirlab.ece.gatech.edu bgerman.ae.gatech.edu biorobotics.gatech.edu birdee.ceismc.gatech.edu teachers.birdee.gatech.edu|birdee.gatech.edu bizlab.gatech.edu blmdemocracy.gatech.edu bloch.ece.gatech.edu bme-stories.gatech.edu bmes.gatech.edu bmesc.gatech.edu bst.bme.gatech.edu budgetwiz.osp.gatech.edu busproject.gatech.edu nextbuzz.gatech.edu camm.gatech.edu camps.ceismc.gatech.edu candyland.gatech.edu cap.ece.gatech.edu clusterphysics.gatech.edu cmse.mse.gatech.edu cosbkup.gatech.edu crnch.gatech.edu cs6440.gatech.edu cse6220.gatech.edu cse8803hnc.gatech.edu d8.irp-dev.gatech.edu demo.vip.gatech.edu dev.assistivesoftware.amac.gatech.edu dev.ccl.gatech.edu ccl.gatech.edu dev.ice-dl.cc.gatech.edu devsite.chbe.gatech.edu digitallounge.gatech.edu discover.gatech.edu drupaldev.ce.gatech.edu dspfirst.gatech.edu einstein.gatech.edu endsuicide.gatech.edu engineeringolympics.gatech.edu enluzhou.gatech.edu excel.ceismc.gatech.edu eye.gatech.edu facultysupport.coe.gatech.edu finkelstein.gatech.edu firstdistrictcareer.ceismc.gatech.edu forecast.ce.gatech.edu ftr.gatech.edu gamestudio.gatech.edu gkardomateas.gatech.edu gnan.ece.gatech.edu google-analytics.gatech.edu gac.gatech.edu gophishing.security.gatech.edu phishing.security.gatech.edu|phishbowl.security.gatech.edu|phishbowl.gatech.edu gosteam.ceismc.gatech.edu gosteam.gatech.edu gotech.gatech.edu greek.gatech.edu greyhat.gatech.edu gtcryolab.gatech.edu gtwavelet.bme.gatech.edu gvu.gatech.edu gvu.cc.gatech.edu|m.gvu.gatech.edu haddad.gatech.edu haddad.ae.gatech.edu hotcse.gatech.edu hsrlab.gatech.edu huber.eas.gatech.edu iam.gatech.edu iew.gatech.edu innovation.registrar.gatech.edu irp.gatech.edu isaf-iwatmd-pfm2017.gatech.edu ismr.gatech.edu ite.ce.gatech.edu itzhak.green.gatech.edu k12.gatech.edu k12inventure.gatech.edu kcli.gatech.edu keilholzmindlab.gatech.edu kubanek.biosci.gatech.edu labs.chbe.gatech.edu lanns.gatech.edu leachlegacy.ece.gatech.edu leadershape.gatech.edu leadership.gatech.edu lieuwen.gatech.edu livingbuilding.gatech.edu lmm.gatech.edu lowcrypt.gatech.edu

3. identified Apr 30, 2026, 09:25 PM UTC

   Second post for the remaining websites: lucylabs.gatech.edu lwcsurvey.gatech.edu mathtest0.gatech.edu mathtest1.gatech.edu mathtest2.gatech.edu assets-dev.arcs.gatech.edu mathtest3.gatech.edu mathtest4.gatech.edu mentoring.gatech.edu pathways.gatech.edu mesl.ce.gatech.edu mshci.gatech.edu msl.gatech.edu buzztoys.gatech.edu nctspm.gatech.edu utc.gatech.edu net.bme.gatech.edu ngpt.mse.gatech.edu nrotc.gatech.edu oahd.gatech.edu omscs6750.gatech.edu orgsync.gatech.edu osfa.gatech.edu oxide.gatech.edu pacific.gatech.edu pengqiu.gatech.edu perception-control-planning-workshop.gatech.edu perfectgpa.gatech.edu phonebook.gatech.edu phonebook2.gatech.edu physicsdemo.gatech.edu planetary.ece.gatech.edu pmip.gatech.edu poetry.gatech.edu posse.gatech.edu prod.assistivesoftware.amac.gatech.edu assistivesoftware.gatech.edu pss.bme.gatech.edu purdy.gatech.edu rcr.gatech.edu researchethics.gatech.edu recycle.gatech.edu reedtest31.oit.gatech.edu resources.ceismc.gatech.edu rotc.gatech.edu roylab.gatech.edu russell.ce.gatech.edu s1.arts.gatech.edu s1.bakirlab.ece.gatech.edu s1.classrooms.oit.gatech.edu s1.gtf.gatech.edu support.gtf.gatech.edu s1.scc.gatech.edu s1.stampsps.gatech.edu psp.gatech.edu|stampsps.gatech.edu s2.cope.gatech.edu cope.gatech.edu s2.crasi.gatech.edu crasi.gatech.edu s2.gtf.gatech.edu s2.scc.gatech.edu s3.rcr.gatech.edu sab.cc.gatech.edu safespace.gatech.edu schatzlab.gatech.edu shape.gatech.edu shape.design.gatech.edu sids.gatech.edu softmaterials.gatech.edu speaker.gatech.edu spherelab.gatech.edu springer.bme.gatech.edu statbook.bme.gatech.edu sps.physics.gatech.edu sps.gatech.edu src.gatech.edu sspi.gatech.edu starr.gatech.edu stats.ece.gatech.edu stats.security.gatech.edu steg2.gatech.edu storicilab.gatech.edu strains.lulab.gatech.edu studentprograms.ceismc.gatech.edu studio.music.gatech.edu sulchek2.gatech.edu sulcheklab.gatech.edu|sulchek.gatech.edu sustainable.gatech.edu old.sustainability.gatech.edu taboada.gatech.edu astroparticle.gatech.edu tang.eas.gatech.edu tbogdanovic.gatech.edu teachbid.gatech.edu teamhertel.gatech.edu tech4d.gatech.edu techcomm.mse.gatech.edu tentzeris.ece.gatech.edu test.assistivesoftware.amac.gatech.edu theme.gatech.edu trinity.physics.gatech.edu uavrf.gatech.edu uav.ae.gatech.edu uise.gatech.edu ise.gatech.edu voice.gatech.edu w1.mbtp.gatech.edu mbtp.gatech.edu|s1.mbtp.gatech.edu|molecularbiophysicstraining.gatech.edu w2.health.gatech.edu wlc.gatech.edu womeninmusictech.gatech.edu worksciencecenter.gatech.edu wsgw.gatech.edu www.ad.gatech.edu yang.gatech.edu

4. identified May 01, 2026, 12:42 PM UTC

   Plesk 61 Outage If your website is hosted on Plesk 61 and you need to restore service as soon as possible due to a business or academic need, please contact us using the following form: https://hosting.gatech.edu/plesk/site/help When submitting the form, please add [Plesk61] at the beginning of the subject line to help us route your request quickly.

5. monitoring May 01, 2026, 06:46 PM UTC

   All sites on Web-Plesk61 have been restored and admins are continuing to monitor the issue to ensure things are stable.

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Started Apr 30, 2026, 05:31 PM UTC· resolved May 01, 2026, 04:20 PM UTC

1. investigating Apr 30, 2026, 05:31 PM UTC

   Due to a security emergency, PACE is required to shut down ALL servers in Phoenix, Firebird, and ICE to apply mitigations. Starting at 3:00pm ET, users will be unable to login and all running jobs will be interrupted. ALL CANCELLED JOBS WILL BE REFUNDED on Phoenix and Firebird. We realize this will impact upcoming conference submissions and course deadlines, but we are required to carry out this work immediately to ensure the security of Georgia Tech systems. We will work rapidly to update servers and incrementally release the clusters as soon as possible. We are aiming to restore access to all systems (Phoenix, ICE, Firebird) tomorrow, but updates will be shared as they are available. We appreciate your patience as we prioritize the security of Georgia Tech computing. The PACE Team

2. identified Apr 30, 2026, 05:32 PM UTC

   Remediation in progress.

3. identified Apr 30, 2026, 07:34 PM UTC

   Head node and compute note rebuild in progress for all clusters.

4. identified Apr 30, 2026, 08:42 PM UTC

   We have completed mitigations on all Globus nodes, which are now open for access to data. Instructions for using Globus are available here. JOBS WILL NOT RUN at this time, but you now have access to any data on PACE systems. We are working to apply fixes across our nearly 2,000 compute nodes and will update as compute capability on each cluster is restored and verified. Best, The PACE Team

5. identified May 01, 2026, 01:47 PM UTC

   Service to all ICE resources has been restored. Open OnDemand, all CPUs/GPUs, and other data services are available for your jobs. Phoenix and Firebird are still under maintenance. Interrupted jobs will need to be resubmitted. Jobs that had not started running prior to the downtime should still be in Slurm’s queue. We recognize the challenge this may have presented to your end-of-semester coursework. All instructors and TAs were notified yesterday of this emergency downtime and the impact it had to running jobs. Thank you for your understanding as we worked to mitigate this security concern.

6. identified May 01, 2026, 02:09 PM UTC

   The Phoenix cluster has been released for service – all node classes are back online and paused jobs have resumed. Open OnDemand, all CPUs/GPUs, and other data services are available for your jobs. The ICE cluster is also available. The Firebird cluster is still under maintenance. We recognize the challenge this may have presented to your research deadlines and appreciate your understanding as we worked to mitigate this security incident.

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Started Apr 28, 2026, 08:43 PM UTC· resolved Apr 28, 2026, 09:41 PM UTC

1. identified Apr 28, 2026, 08:43 PM UTC

   news.gatech.edu is currently inaccessible due to an outage with the Upsun vendor for the East (us-2) region. The vendor will be posting status updates at: https://status.upsun.com/incidents/wrj3fsao4wlqo

2. monitoring Apr 28, 2026, 08:56 PM UTC

   news.gatech.edu is now accessible for users.

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Started Apr 19, 2026, 09:18 PM UTC· resolved Apr 19, 2026, 09:35 PM UTC

No vendor updates were posted for this incident.

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