Georgia Tech IT incident
Investigating Delays in GRS Role Assignments and Rule Processing
Georgia Tech IT experienced a minor incident on August 27, 2026 affecting Identity and Identity (GTED), lasting 3d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 27, 2026, 05:10 PM UTC
Support staff have received reports from multiple sources indicating that some students and employees are not being assigned to GRS roles as expected based on the delayed GRS rule processing. We are also observing inconsistent LDAP query performance that is further impacting rule processing. The team is actively investigating these issues, addressing individual cases and broader patterns, and evaluating potential query rerouting and service-side changes to improve performance and reliability. The next update will be provided within 2 hours.
- monitoring Aug 27, 2026, 07:05 PM UTC
Support staff investigated and identified a hardware bottleneck. They were able to resolve the issue causing the bottleneck and GRS performance is improving. Current estimates indicate it may take an additional 2-4 hours for the backlog to clear completely. The next update will be provided within 2 hours.
- monitoring Aug 27, 2026, 10:53 PM UTC
Support staff remains actively engaged in monitoring system performance as GRS processing and backlog continues to improve.
- monitoring Aug 28, 2026, 11:46 AM UTC
OIT continues to monitor GRS following the resolution of the hardware issue that caused processing delays. Approximately 93% of the backlog of pending role evaluations has been completed, and processing performance has continued to improve. However, some access assignments depend on other access assignments being completed first. This means that even though most records have been reviewed, some users may still be waiting for all of their access updates to be applied. Some students and employees may still experience delays while the remaining updates are processed.
- monitoring Aug 28, 2026, 04:08 PM UTC
GRS continues to recover following the hardware issue that caused delays in role processing. At this time, support staff expect the remaining backlog to be processed by the end of the day. Support staff will continue monitoring the service until processing has fully returned to normal.
- monitoring Aug 31, 2026, 11:40 AM UTC
GRS role processing went well over the weekend and it is believed the backlog has finally completed. Support is verifying with all stakeholders before giving the final all clear to resolve the issue