GBG incident

Supplier Service Incident for - GreenID - DVS - ACT Birth, Marriage and Change of Name Certificates

GBG experienced a minor incident on July 20, 2026 affecting DVS - ACT Birth, Marriage and Change of Name Certificates, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started: Jul 20, 2026, 11:40 PM UTC
Resolved: Jul 22, 2026, 03:07 AM UTC
Duration: 1d 3h
Detected by Pingoru: Jul 20, 2026, 11:40 PM UTC

Affected components

DVS - ACT Birth, Marriage and Change of Name Certificates

Update timeline

investigating Jul 20, 2026, 11:40 PM UTC

Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
resolved Jul 22, 2026, 03:07 AM UTC

Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 20/07/2026 22:55 AEST Incident Resolution Time: 22/07/2026 12:38 AEST