GBG experienced a major incident on July 29, 2026 affecting Capture V4, lasting 2h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Capture V4
Update timeline
- investigating Jul 29, 2026, 04:12 PM UTC
Please be advised we are aware of an issue affecting customers using our Brazil dataset. Customers may experience empty responses being returned We apologise for the impact this may be having on your business. Our incident team are working hard to identify and fix the root cause as quickly as possible. Further updates to follow.
- resolved Jul 29, 2026, 07:00 PM UTC
We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service. The incident duration was between 16:51 – 19:31 BST DATE 29/07/2026