GBG experienced a major incident on July 29, 2026 affecting China National ID (0361), lasting 21h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 29, 2026, 09:46 AM UTC
We are currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
- identified Jul 29, 2026, 01:07 PM UTC
We're continuing to experience a service disruption which may cause checks for China national ID to result in a 'No match' . We're sorry for the impact this may be having on your business. We're working hard to restore service.
- identified Jul 29, 2026, 04:05 PM UTC
We're continuing to experience a service disruption which may cause checks for China national ID to result in a 'No match' . We're sorry for the impact this may be having on your business. We're working hard to restore service.
- identified Jul 29, 2026, 07:00 PM UTC
The match rate for this item check is steadily increasing and we believe the issue has now been resolved. Our teams are closely monitoring this before closing the incident.
- resolved Jul 30, 2026, 07:36 AM UTC
We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.