GBG incident

Service Incident for GBG Go - Data Verification - Australia: Single match gov ID source, Data Verification (Dual Match) - Australia: Dual match all sources (including govID)

Minor Resolved View vendor source →

GBG experienced a minor incident on July 20, 2026 affecting Data Verification - Australia: Single match gov ID source and Data Verification (Dual Match) - Australia:Dual match all sources (including govID), lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2026, 11:40 PM UTC
Resolved
Jul 22, 2026, 04:17 AM UTC
Duration
1d 4h
Detected by Pingoru
Jul 20, 2026, 11:40 PM UTC

Affected components

Data Verification - Australia: Single match gov ID sourceData Verification (Dual Match) - Australia:Dual match all sources (including govID)

Update timeline

  1. investigating Jul 20, 2026, 11:40 PM UTC

    We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

  2. resolved Jul 22, 2026, 04:17 AM UTC

    Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 20/07/2026 22:55 AEST Incident Resolution Time: 22/07/2026 12:38 AEST