GBG incident
Service Incident for GBG Go - Data Verification - Australia: Single match gov ID source, Data Verification (Dual Match) - Australia: Dual match all sources (including govID)
Resolved after 1 day 4 hours, affecting Data Verification - Australia: Single match gov ID source and Data Verification (Dual Match) - Australia:Dual match all sources (including govID), on July 20, 2026.
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 20/07/2026 22:55 AEST Incident Resolution Time: 22/07/2026 12:38 AEST
Affected components
Update timeline
- investigating Jul 20, 2026, 11:40 PM UTC
We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
- resolved Jul 22, 2026, 04:17 AM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 20/07/2026 22:55 AEST Incident Resolution Time: 22/07/2026 12:38 AEST
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