GBG incident

Supplier Service Incident for - GBG Cloudcheck - ACT Australian Marriage Certificate, Australian Birth Certificate, Australian Name Change Certificate

GBG experienced a minor incident on July 20, 2026 affecting Australian Birth Certificate and Australian Marriage Certificate and 1 more component, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started: Jul 20, 2026, 11:44 PM UTC
Resolved: Jul 22, 2026, 04:14 AM UTC
Duration: 1d 4h
Detected by Pingoru: Jul 20, 2026, 11:44 PM UTC

Affected components

Australian Birth CertificateAustralian Marriage CertificateAustralian Name Change Certificate

Update timeline

investigating Jul 20, 2026, 11:44 PM UTC

Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.
resolved Jul 22, 2026, 04:14 AM UTC

Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 20/07/2026 22:55 AEST Incident Resolution Time: 22/07/2026 12:38 AEST