GBG incident

Service Incident for GBG Go - Data Verification (Dual Match) - Canada: Fintrac - dual bureau, Data Verification (Dual Match) - Canada: Fintrac - single bureau 2, Data Verification - Canada: Non-Fintrac

Minor Resolved View vendor source →

GBG experienced a minor incident on July 12, 2026 affecting Data Verification - Canada: Non-Fintrac and Data Verification (Dual Match) - Canada: Fintrac - dual bureau and 1 more component, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Jul 12, 2026, 07:38 AM UTC
Resolved
Jul 12, 2026, 08:32 AM UTC
Duration
53m
Detected by Pingoru
Jul 12, 2026, 07:38 AM UTC

Affected components

Data Verification - Canada: Non-FintracData Verification (Dual Match) - Canada: Fintrac - dual bureauData Verification (Dual Match) - Canada: Fintrac - single bureau 2

Update timeline

  1. investigating Jul 12, 2026, 07:38 AM UTC

    We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

  2. resolved Jul 12, 2026, 08:32 AM UTC

    Service has been restored. We're sorry for the impact this may have had on your business. Our supplier has confirmed an incident occurred with their service, this incident has now been resolved. Incident Start Time: 12/07/2026 08:00 BST Incident Resolution Time: 12/07/2026 08:35 BST