GBG incident

Service Disruption - greenID - Experian data sources

Critical Resolved View vendor source →

GBG experienced a critical incident on July 3, 2026 affecting ASIC Personal Name Search and Experian Australian Credit Header and 1 more component, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2026, 01:57 AM UTC
Resolved
Jul 03, 2026, 03:04 AM UTC
Duration
1h 6m
Detected by Pingoru
Jul 03, 2026, 01:57 AM UTC

Affected components

ASIC Personal Name SearchExperian Australian Credit HeaderAustralian Tenancy FileData Co-Op DatabaseFCS Public Number DirectoryFCS NAD FileNZTA NZ Drivers LicenceExperian NZ Credit HeaderFCS Experian Data SourcesSegmented Experian Credit Header Data (AU)

Update timeline

  1. investigating Jul 03, 2026, 01:57 AM UTC

    Our supplier is currently experiencing a service disruption that may be preventing you from using our service and team is actively working with the supplier to investigate the issue and restore normal service as quickly as possible. We sincerely apologise for any inconvenience this may be causing your business and appreciate your patience and understanding while we work towards resolution. Next Update: As soon as further information becomes available

  2. resolved Jul 03, 2026, 03:04 AM UTC

    Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 03/07/2026 11:06 AEST Incident Resolution Time: 03/07/2026 12:26 AEST