GBG incident

Service Disruption - greenID - Experian data sources

Resolved after 26 minutes, affecting ASIC Personal Name Search and Experian Australian Credit Header and 1 more, on July 3, 2026.

investigating Jul 03, 2026, 01:37 AM UTC

Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.

Started: Jul 03, 2026, 01:34 AM UTC
Resolved: Jul 03, 2026, 02:01 AM UTC
Duration: 26m
Detected by Pingoru: Jul 03, 2026, 01:34 AM UTC

Affected components

ASIC Personal Name SearchExperian Australian Credit HeaderAustralian Tenancy FileData Co-Op DatabaseFCS Public Number DirectoryFCS NAD FileNZTA NZ Drivers LicenceExperian NZ Credit HeaderNZ Centrix Credit HeaderFCS Experian Data Sources

Update timeline

investigating Jul 03, 2026, 01:34 AM UTC

An unexpected outage is affecting all illion data sources. As a result, checks may fail or encounter error responses.
investigating Jul 03, 2026, 01:37 AM UTC

Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.

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