GBG incident

Supplier Service Incident for - GreenID - DVS - Medicare Card

Minor Resolved View vendor source →

GBG experienced a minor incident on May 7, 2026 affecting DVS - Medicare Card, lasting 2h 18m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 09:23 PM UTC
Resolved
May 07, 2026, 11:42 PM UTC
Duration
2h 18m
Detected by Pingoru
May 07, 2026, 09:23 PM UTC

Affected components

DVS - Medicare Card

Update timeline

  1. investigating May 07, 2026, 09:23 PM UTC

    Our supplier is currently experiencing a service disruption that may be preventing you from using our service. We’re sorry for the impact this may be having on your business and we’re working with our supplier to get this back up and running.

  2. resolved May 07, 2026, 11:42 PM UTC

    Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 07/05/2026 23:11 AEST Incident Resolution Time: 07/05/2026 23:51 AEST