GBG incident
Service Incident for GBG Go - Data Verification - Australia: Single match gov ID source, Data Verification (Dual Match) - Australia: Dual match all sources (including govID)
Resolved after 2 hours 25 minutes, affecting Data Verification - Australia: Single match gov ID source and Data Verification (Dual Match) - Australia:Dual match all sources (including govID), on May 7, 2026.
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 07/05/2026 23:11 AEST Incident Resolution Time: 07/05/2026 23:51 AEST
Affected components
Update timeline
- investigating May 07, 2026, 09:24 PM UTC
We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.
- resolved May 07, 2026, 11:49 PM UTC
Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 07/05/2026 23:11 AEST Incident Resolution Time: 07/05/2026 23:51 AEST
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