GBG incident

Service Incident for GBG Go - Data Verification - Australia: Single match gov ID source, Data Verification (Dual Match) - Australia: Dual match additional sources (including govID)

Minor Resolved View vendor source →

GBG experienced a minor incident on March 26, 2026 affecting Data Verification - Australia: Single match gov ID source and Data Verification (Dual Match) - Australia:Dual match all sources (including govID), lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Mar 26, 2026, 10:38 AM UTC
Resolved
Mar 26, 2026, 11:58 AM UTC
Duration
1h 20m
Detected by Pingoru
Mar 26, 2026, 10:38 AM UTC

Affected components

Data Verification - Australia: Single match gov ID sourceData Verification (Dual Match) - Australia:Dual match all sources (including govID)

Update timeline

  1. investigating Mar 26, 2026, 10:38 AM UTC

    We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

  2. resolved Mar 26, 2026, 11:58 AM UTC

    We’re pleased to inform you that the service disruption we reported earlier is now resolved. Thank you for your patience whilst we restored service.