GBG incident

Service Disruption - Cloudcheck DVS QLD Birth, Marriage and Change of Name Certificates

Major Resolved View vendor source →

GBG experienced a major incident on March 31, 2026 affecting Australian Birth Certificate and Australian Marriage Certificate and 1 more component, lasting 5d 2h. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2026, 05:30 AM UTC
Resolved
Apr 05, 2026, 08:03 AM UTC
Duration
5d 2h
Detected by Pingoru
Mar 31, 2026, 05:30 AM UTC

Affected components

Australian Birth CertificateAustralian Marriage CertificateAustralian Name Change Certificate

Update timeline

  1. investigating Mar 31, 2026, 05:30 AM UTC

    Transactions involving DVS QLD Birth, Marriage, and Change of Name Certificates may result in errors. Further updates will be provided as soon as more information becomes available.

  2. resolved Apr 05, 2026, 08:03 AM UTC

    Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 31/03/2026 05:28 BST Incident Resolution Time: 04/04/2026 22:00 BST