FTAPI Outage History

We have identified the specific trigger for the failed scans. Our team is currently deploying a potential fix and testing it against the problematic file sample. We are carefully evaluating whether this new version fully stabilizes the service and will keep you informed as soon as we know more.

The issue has been identified and a fix is being implemented.

The SecuFlows Advanced service is currently not available. We identified the issue and are working on restoring full functionality.

We are continuing to work on a fix for this issue.

We are continuing to get the service up and ready.

We have identified the root cause of the SAML failures and have a fix ready for deployment. To resolve the issue, we will be rolling out a configuration update across our clusters. During this process, individual customers may experience a brief 3-minute window of downtime.

We are now beginning the fix rollout for SAML authentication. The entire procedure is expected to take approximately 30 minutes to complete across all accounts. Individual customers may experience a brief 3-minute interruption. We will provide a final update once the rollout is finished.

Our infrastructure provider is dealing with a multi-region network outage at the moment. We expect the capabilities to return soon. While the availability is affected, we do not expect any impact on the integrity and confidentiality of our customer's data. We will share updates as soon as we retrieve new information about the course of recovery.

The issue has been identified and a fix is being implemented.

The issue has been identified and a fix is being implemented.

Currently our services are unavailable for about 0,1% of our customers. Our engineers are investigating the reason for this.

Impact: Some services are currently affected due to technical issues in the underlying infrastructure. Users may experience slower response times or even not reaching their FTAPI instance due to temporary unavailability of certain features. Root Cause: The issue has been traced to an infrastructure-level problem. Next Steps: Our engineering and SRE teams have identified the cause and are currently deploying a fix to restore full functionality.

Impact: services remain affected due to the previously identified infrastructure issue. Update: We have evaluated multiple solution strategies and decided on the optimal recovery path. Our team is now performing the necessary steps to restore the system. Next Steps: We will continue to monitor the recovery process closely and verify system stability once all services are back online.

Our virus scanning service has been slower than usual. The root cause has been identified, and our team is actively working on a resolution. Files continue to be scanned, but processing times may still be delayed until the fix is fully implemented. We will provide an update once performance has returned to normal.

The underlying cause has been identified and a fix has been validated. We will rollout the fix to affected customers, which will cause a downtime of up to 5 minutes. We expect the LDAP authentication to resume regular operations for all customers until noon today. We are sorry for the service degradation and disruption caused by this.

We see some services becoming unresponsive for a limited amount of customers. The underlying issue has been identified and we are working towards full service recovery.

Less than 2% of customers are affected. Full service recovery is awaited within the next 15 minutes.