Front Outage History

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Front had 44 outages in the last 2 years totaling 280h 22m of downtime — averaging 1.8 incidents per month.

There were 44 Front outages since September 27, 2024 totaling 280h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.frontstatus.com

Minor September 23, 2026

[office365] [gmail] delays in sending and receiving messages for customers in [us-west-1], [us-west-2], and [eu-west-1]

Detected by Pingoru
Sep 23, 2026, 10:38 AM UTC
Resolved
Sep 23, 2026, 03:01 PM UTC
Duration
4h 22m
Affected: GmailO365
Timeline · 4 updates
  1. investigating Sep 23, 2026, 10:38 AM UTC

    We are experiencing delays in processing Office 365 and Gmail messages. Both sending and receiving are impacted. We are investigating.

  2. investigating Sep 23, 2026, 11:34 AM UTC

    We are continuing to investigate the issue.

  3. monitoring Sep 23, 2026, 12:47 PM UTC

    We have deployed a fix and delivery times are returning to normal. Some channels are still catching up on a backlog of messages. We are continuing to monitor the health of our systems.

  4. resolved Sep 23, 2026, 03:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 14, 2026

[office365] Delays in sending and receiving messages for some customers in [us-west-1] and [us-west-2]

Detected by Pingoru
Sep 14, 2026, 08:20 AM UTC
Resolved
Sep 14, 2026, 11:01 AM UTC
Duration
2h 40m
Affected: O365
Timeline · 5 updates
  1. investigating Sep 14, 2026, 08:20 AM UTC

    We're observing some Office 365 channels experience delays in sending and receiving messages. We're currently investigating.

  2. investigating Sep 14, 2026, 09:00 AM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 14, 2026, 09:39 AM UTC

    We have established that channel sync error rate is <1%, but remains above our expected baseline rate. We are continuing to investigate.

  4. monitoring Sep 14, 2026, 10:13 AM UTC

    We are seeing error rates return to normal. We are continuing to monitor the health of our systems.

  5. resolved Sep 14, 2026, 11:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 31, 2026

Application performance degraded

Detected by Pingoru
Aug 31, 2026, 03:43 PM UTC
Resolved
Aug 31, 2026, 04:51 PM UTC
Duration
1h 7m
Affected: App
Timeline · 2 updates
  1. monitoring Aug 31, 2026, 03:43 PM UTC

    Beginning at 14:00 UTC (7am PDT), Front application performance degraded as we were unable to add elastic infrastructure to support growing traffic on Monday morning. The root issue has been resolved, and infrastructure is now catching up to meet demand. We are monitoring the recovery, and will continue to provide updates.

  2. resolved Aug 31, 2026, 04:51 PM UTC

    This incident has been resolved, and all activities have caught up to realtime. Front will continue to monitor application performance.

Read the full incident report →

Notice August 15, 2026

Resource audit log delayed events [eu-west-1][by_company_00006]

Detected by Pingoru
Aug 15, 2026, 08:11 PM UTC
Resolved
Aug 15, 2026, 08:44 PM UTC
Duration
32m
Timeline · 3 updates
  1. investigating Aug 15, 2026, 08:11 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 15, 2026, 08:12 PM UTC

    Some customers (cell 14) may see missing resource change events in their audit log due to a system error in that service. No customer message data is affected, only the audit log.

  3. resolved Aug 15, 2026, 08:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 25, 2026

Folder counters update delay

Detected by Pingoru
Apr 25, 2026, 06:37 PM UTC
Resolved
Apr 25, 2026, 07:09 PM UTC
Duration
32m
Affected: App
Timeline · 2 updates
  1. investigating Apr 25, 2026, 06:37 PM UTC

    Counters (numbers in the navigation bar of the app) are updating with a delay for some customers [us-west-1]

  2. resolved Apr 25, 2026, 07:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 14, 2026

Delay in messages sent or received over Slack

Detected by Pingoru
Apr 14, 2026, 05:03 PM UTC
Resolved
Apr 14, 2026, 08:00 PM UTC
Duration
2h 56m
Affected: Other channels
Timeline · 2 updates
  1. monitoring Apr 14, 2026, 05:03 PM UTC

    There was a delay in message delivery of up to an hour. Messages are now being delivered without delay. We are continuing to monitor

  2. resolved Apr 14, 2026, 08:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 23, 2026

Delays receiving emails from Gmail and Office channels in [us-west-2]

Detected by Pingoru
Feb 23, 2026, 03:17 PM UTC
Resolved
Feb 23, 2026, 06:10 PM UTC
Duration
2h 53m
Affected: GmailO365
Timeline · 5 updates
  1. investigating Feb 23, 2026, 03:17 PM UTC

    Some customers are experiencing delays in inbound messages being received from Gmail and Office channels (typically 2-4 minutes of delay). We are currently scaling up our systems to address this.

  2. investigating Feb 23, 2026, 03:51 PM UTC

    Delays have been reduced, but remain slightly elevated. We are continuing to investigate.

  3. investigating Feb 23, 2026, 04:36 PM UTC

    Office delays have been resolved. Gmail delays have reduced further (to approximately 1 minute).

  4. monitoring Feb 23, 2026, 04:48 PM UTC

    Delays are resolved for both Gmail and Outlook channels. We're continuing to monitor to ensure we're at a stable steady-state.

  5. resolved Feb 23, 2026, 06:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 18, 2026

Shared inboxes not visible in the mobile app

Detected by Pingoru
Feb 18, 2026, 02:59 PM UTC
Resolved
Feb 18, 2026, 05:08 PM UTC
Duration
2h 9m
Affected: App
Timeline · 5 updates
  1. investigating Feb 18, 2026, 02:59 PM UTC

    We are currently investigating this issue.

  2. identified Feb 18, 2026, 03:14 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Feb 18, 2026, 04:01 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Feb 18, 2026, 04:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 18, 2026, 05:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 7, 2026

Message import delayed

Detected by Pingoru
Feb 07, 2026, 12:03 AM UTC
Resolved
Feb 07, 2026, 12:26 AM UTC
Duration
23m
Affected: SMTP (non-Gmail / O365)GmailO365FacebookTwitterTwilioOther channels
Timeline · 2 updates
  1. investigating Feb 07, 2026, 12:03 AM UTC

    We are currently investigating an issue that is causing delayed message import. Impacting all channels all regions

  2. resolved Feb 07, 2026, 12:26 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 23, 2026

Front is inaccessible

Detected by Pingoru
Jan 23, 2026, 09:51 PM UTC
Resolved
Jan 24, 2026, 01:40 AM UTC
Duration
3h 49m
Affected: AppAPI and integrations
Timeline · 4 updates
  1. identified Jan 23, 2026, 09:51 PM UTC

    Front is currently inaccessible. We have identified the cause and are working on a resolution.

  2. identified Jan 23, 2026, 09:53 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jan 23, 2026, 10:28 PM UTC

    Application and API access have been restored and we are continuing to monitor the system.

  4. resolved Jan 24, 2026, 01:40 AM UTC

    This incident has been resolved. A fix has been implemented.

Read the full incident report →

Major January 22, 2026

Microsoft Office365 Incident

Detected by Pingoru
Jan 22, 2026, 08:49 PM UTC
Resolved
Jan 23, 2026, 05:36 AM UTC
Duration
8h 46m
Affected: O365
Timeline · 3 updates
  1. identified Jan 22, 2026, 08:49 PM UTC

    Microsoft Office365 is experiencing an outage affecting some Front channels: "Users may be seeing degraded service functionality or be unable to access multiple Microsoft 365 services." Front is unable to send or receive messages for affected customers. Their status page is available at https://status.cloud.microsoft/.

  2. monitoring Jan 23, 2026, 03:28 AM UTC

    Microsoft appears to have recovered, and we're no longer seeing any impact on Office 365 channels. All pending messages have been delivered. We're continuing to monitor the situation closely.

  3. resolved Jan 23, 2026, 05:36 AM UTC

    Microsoft is still reporting service degradation, but it's not impacting Front. We'll continue monitoring the situation in case it changes.

Read the full incident report →

Minor December 10, 2025

Errors loading conversations

Detected by Pingoru
Dec 10, 2025, 01:06 AM UTC
Resolved
Dec 10, 2025, 04:00 PM UTC
Duration
14h 53m
Affected: App
Timeline · 5 updates
  1. investigating Dec 10, 2025, 01:06 AM UTC

    We are currently investigating an issue that is causing errors loading conversations. We believe it is limited in scope to a subset of customers who use our slack integration

  2. identified Dec 10, 2025, 01:11 AM UTC

    We believe we have identified the issue, currently working on implementing a fix

  3. identified Dec 10, 2025, 01:23 AM UTC

    We are rolling out the fix now

  4. monitoring Dec 10, 2025, 01:53 AM UTC

    We've rolled out a fix to the issue, all conversations should now load. Please reach out to support if you continue to experience any issues

  5. resolved Dec 10, 2025, 04:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 1, 2025

Delegated inboxes not visible

Detected by Pingoru
Dec 01, 2025, 10:18 PM UTC
Resolved
Dec 01, 2025, 10:26 PM UTC
Duration
8m
Affected: App
Timeline · 3 updates
  1. identified Dec 01, 2025, 10:18 PM UTC

    We have identified an issue where delegated inboxes are not appearing in the navigation panel. We are working on a fix for this issue and will provide another update once there is an ETA for the resolution.

  2. identified Dec 01, 2025, 10:25 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Dec 01, 2025, 10:26 PM UTC

    We have restored delegated inboxes. If delegated inboxes are not currently visible, please restart the application.

Read the full incident report →

Minor October 9, 2025

Some Canadian customers are experiencing degraded messaging capability

Detected by Pingoru
Oct 09, 2025, 09:29 PM UTC
Resolved
Oct 11, 2025, 12:20 AM UTC
Duration
1d 2h
Affected: AppSMTP (non-Gmail / O365)GmailO365
Timeline · 7 updates
  1. investigating Oct 09, 2025, 09:29 PM UTC

    Some Canadian IP addresses are experiencing app slowness and/or degraded email message performance.

  2. investigating Oct 09, 2025, 09:36 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 09, 2025, 10:14 PM UTC

    We are continuing to investigate this issue.

  4. investigating Oct 09, 2025, 11:19 PM UTC

    We are still investigating the issue and searching for the root cause.

  5. investigating Oct 10, 2025, 02:15 AM UTC

    We are continuing to investigate this issue, and are yet to identify a root cause Some impacted users have been able to workaround the issue by using a VPN to re-route their traffic, or by tethering to a mobile device. We will update this page as soon as we have more information

  6. monitoring Oct 10, 2025, 05:39 PM UTC

    We've received reports this morning that users are no longer encountering issues. We are continuing to monitor, please reach out to support if you are experiencing degraded performance

  7. resolved Oct 11, 2025, 12:20 AM UTC

    We've had no further reports of issues. Please reach out to Front support if you experience degradation in the app

Read the full incident report →

Major September 26, 2025

App not loading

Detected by Pingoru
Sep 26, 2025, 04:47 PM UTC
Resolved
Sep 26, 2025, 04:56 PM UTC
Duration
9m
Affected: AppAPI and integrations
Timeline · 2 updates
  1. investigating Sep 26, 2025, 04:47 PM UTC

    App is not loading in specific regions and timeouts have been spiking for some API calls

  2. resolved Sep 26, 2025, 04:56 PM UTC

    A cache node was lost and automatically recovered in 6 minutes. All systems should now be operational.

Read the full incident report →

Major September 19, 2025

Mobile app: Google sign in flow broken

Detected by Pingoru
Sep 19, 2025, 06:40 PM UTC
Resolved
Sep 23, 2025, 09:48 AM UTC
Duration
3d 15h
Affected: App
Timeline · 6 updates
  1. investigating Sep 19, 2025, 06:40 PM UTC

    We've have received reports of the google sign in flow failing to redirect back to the mobile app successfully, and have been able to reproduce the issue We are currently investigating the problem

  2. investigating Sep 19, 2025, 08:08 PM UTC

    We have isolated the issue to iOS devices, Android customers should be unaffected Continuing to investigate

  3. identified Sep 19, 2025, 10:51 PM UTC

    We've identified the issue, and are still working on a fix. In the meantime we have identified a workaround that appears to be working on some clients - by navigating directly to https://app.frontapp.com/oauth/google-signin?client_type=universalLink in Safari on iOS and signing you should get redirected to the app in a signed in state

  4. identified Sep 23, 2025, 02:13 AM UTC

    We've released a new version of the app (5.69.1) that fixes the behavior in some cases, but does not fully address the issue. We are in progress on a full fix. For clients still unable to login we have identified a workaround that appears to be working on some clients - by navigating directly to https://app.frontapp.com/oauth/google-signin?client_type=universalLink in Safari on iOS and signing you should get redirected to the app in a signed in state

  5. monitoring Sep 23, 2025, 06:11 AM UTC

    We've implemented a fix - you can download the latest version from the app store (5.69.2) to test. Please let us know if you experience any issues on this version

  6. resolved Sep 23, 2025, 09:48 AM UTC

    We have confirmed reports that the latest version of the iOS app (5.69.2) addresses the issue. If you run into login issues, ensure you've updated to the latest version, and reach out if the problem persists.

Read the full incident report →

Minor September 16, 2025

Some conversations cause error page

Detected by Pingoru
Sep 16, 2025, 10:02 PM UTC
Resolved
Sep 16, 2025, 11:23 PM UTC
Duration
1h 20m
Affected: App
Timeline · 4 updates
  1. investigating Sep 16, 2025, 10:02 PM UTC

    Front is currently investigating an issue in which trying to load some conversations results in an error message.

  2. identified Sep 16, 2025, 10:26 PM UTC

    Conversations that leveraged Suggest Reply between 21:30 and 21:50 UTC (2:30pm – 2:50pm PDT) may cause an error when loading. Front has identified the root cause and is deploying a fix that will allow these messages to display.

  3. monitoring Sep 16, 2025, 10:52 PM UTC

    A fix for the affected conversations has now been deployed, and initial tests show all conversations should now be visible. Please make sure to refresh your browser or app if you don't see this right away.

  4. resolved Sep 16, 2025, 11:23 PM UTC

    Front has now completed the fix and cleanup associated with this incident. If you continue to see errors loading conversations, please make sure you've done a browser or app refresh, and if the issue persists please contact support. Summary: Conversations for which Front attempted to provide a Suggested Reply between 21:30 – 21:50 UTC may have been unreadable until the fix was completed at 22:49 UTC. During that initial time, suggested replies were generated with an additional field that caused an unrecoverable error in the frontend. No data or messages were lost or corrupted during the incident. Suggested replies for conversations that arrived during that time may need to be regenerated.

Read the full incident report →

Minor September 12, 2025

Delay importing new messages from Gmail

Detected by Pingoru
Sep 12, 2025, 10:32 PM UTC
Resolved
Sep 13, 2025, 12:00 AM UTC
Duration
1h 27m
Affected: Gmail
Timeline · 4 updates
  1. identified Sep 12, 2025, 10:32 PM UTC

    We have an ongoing issue causing delays importing new messages from all gmail channels. We have identified the issue and are currently working on a fix

  2. monitoring Sep 12, 2025, 10:44 PM UTC

    Fixes are currently rolling out, we are monitoring backlog of unimported messages

  3. monitoring Sep 12, 2025, 11:31 PM UTC

    Continuing to monitor our backlog of messages, the majority of channels have recovered - but still have a small segment still catching up

  4. resolved Sep 13, 2025, 12:00 AM UTC

    All channels should now be recovered

Read the full incident report →

Minor September 5, 2025

SSO Authentication Issues - Mobile Apps

Detected by Pingoru
Sep 05, 2025, 01:41 PM UTC
Resolved
Sep 05, 2025, 05:09 PM UTC
Duration
3h 28m
Affected: App
Timeline · 4 updates
  1. investigating Sep 05, 2025, 01:41 PM UTC

    We are investigating reports of Google SSO and Office SSO login issues on our mobile apps (iOS and Android).

  2. investigating Sep 05, 2025, 02:41 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 05, 2025, 04:41 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Sep 05, 2025, 05:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 1, 2025

API Latency [eu-west-1][by_company_00006]

Detected by Pingoru
Sep 01, 2025, 02:05 PM UTC
Resolved
Sep 01, 2025, 05:52 PM UTC
Duration
3h 47m
Affected: AppAPI and integrations
Timeline · 5 updates
  1. investigating Sep 01, 2025, 02:05 PM UTC

    We are currently investigating reports of increased latency affecting a subset of customers in the EU region. Impact: Some customers in EU may experience slower response times or intermittent delays when using our app. Not all customers in this region are affected.

  2. investigating Sep 01, 2025, 02:05 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 01, 2025, 02:53 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 01, 2025, 03:02 PM UTC

    Response times are stabilizing, though we continue to actively monitor the situation to ensure the issue is fully resolved.

  5. resolved Sep 01, 2025, 05:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 29, 2025

Delays on O365 channels

Detected by Pingoru
Jul 29, 2025, 11:41 PM UTC
Resolved
Jul 30, 2025, 12:57 AM UTC
Duration
1h 15m
Affected: O365
Timeline · 3 updates
  1. investigating Jul 29, 2025, 11:41 PM UTC

    We are experiencing some delays in O365 channels and are actively investigating this issue.

  2. monitoring Jul 29, 2025, 11:52 PM UTC

    An offending change was identified and reverted. We are monitoring the impact now

  3. resolved Jul 30, 2025, 12:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 15, 2025

Front not loading [us-west-2][by_company_00007]

Detected by Pingoru
Jul 15, 2025, 04:28 PM UTC
Resolved
Jul 15, 2025, 06:00 PM UTC
Duration
1h 31m
Affected: App
Timeline · 3 updates
  1. investigating Jul 15, 2025, 04:28 PM UTC

    Some customers might experience issues loading the app. We are currently investigating the root cause.

  2. monitoring Jul 15, 2025, 05:07 PM UTC

    We've identified the root cause and recovered. We're monitoring to ensure a full resolution.

  3. resolved Jul 15, 2025, 06:00 PM UTC

    This incident has been resolved.

Read the full incident report →