Front incident

[office365] Delays in sending and receiving messages for some customers in [us-west-1] and [us-west-2]

Minor Resolved View vendor source →

Front experienced a minor incident on September 14, 2026 affecting O365, lasting 2h 40m. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2026, 08:20 AM UTC
Resolved
Sep 14, 2026, 11:01 AM UTC
Duration
2h 40m
Detected by Pingoru
Sep 14, 2026, 08:20 AM UTC

Affected components

O365

Update timeline

  1. investigating Sep 14, 2026, 08:20 AM UTC

    We're observing some Office 365 channels experience delays in sending and receiving messages. We're currently investigating.

  2. investigating Sep 14, 2026, 09:00 AM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 14, 2026, 09:39 AM UTC

    We have established that channel sync error rate is <1%, but remains above our expected baseline rate. We are continuing to investigate.

  4. monitoring Sep 14, 2026, 10:13 AM UTC

    We are seeing error rates return to normal. We are continuing to monitor the health of our systems.

  5. resolved Sep 14, 2026, 11:01 AM UTC

    This incident has been resolved.