Front incident

[office365] [gmail] delays in sending and receiving messages for customers in [us-west-1], [us-west-2], and [eu-west-1]

Minor Resolved View vendor source →

Front experienced a minor incident on September 23, 2026 affecting Gmail and O365, lasting 4h 22m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2026, 10:38 AM UTC
Resolved
Sep 23, 2026, 03:01 PM UTC
Duration
4h 22m
Detected by Pingoru
Sep 23, 2026, 10:38 AM UTC

Affected components

GmailO365

Update timeline

  1. investigating Sep 23, 2026, 10:38 AM UTC

    We are experiencing delays in processing Office 365 and Gmail messages. Both sending and receiving are impacted. We are investigating.

  2. investigating Sep 23, 2026, 11:34 AM UTC

    We are continuing to investigate the issue.

  3. monitoring Sep 23, 2026, 12:47 PM UTC

    We have deployed a fix and delivery times are returning to normal. Some channels are still catching up on a backlog of messages. We are continuing to monitor the health of our systems.

  4. resolved Sep 23, 2026, 03:01 PM UTC

    This incident has been resolved.