Resolved after 2 hours 22 minutes, affecting Marketplace and Marketplace and 1 more, on November 12, 2026.
The issue affecting replies and ticket property updates in Freshdesk has been resolved, and the service is now operating normally. We will continue to monitor closely to ensure stability.
Affected components
Update timeline
- investigating Nov 12, 2026, 07:23 AM UTC
We are currently experiencing an issue where a subset of customers may be unable to send replies or update ticket properties in Freshdesk. Our teams are investigating and working on a fix. We will share another update as soon as we have more information.
- resolved Nov 12, 2026, 09:45 AM UTC
The issue affecting replies and ticket property updates in Freshdesk has been resolved, and the service is now operating normally. We will continue to monitor closely to ensure stability.
Your product runs on more than Freshdesk
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services