Freshdesk incident

Email Delivery Issues – US Region

Resolved after 1 hour 30 minutes, affecting Email, on November 4, 2026.

identified Nov 04, 2026, 06:15 PM UTC

The root cause has been identified, and the team is working on implementing a fix. We are closely monitoring the situation to ensure that all services are fully restored

Started
Nov 04, 2026, 05:15 PM UTC
Resolved
Nov 04, 2026, 06:45 PM UTC
Duration
1h 30m
Detected by Pingoru
Nov 04, 2026, 05:15 PM UTC

Affected components

Email

Update timeline

  1. investigating Nov 04, 2026, 05:15 PM UTC

    We are currently investigating an issue affecting email delivery services. Our team is working to identify the cause and restore the services. Further updates will be provided as more information becomes available.

  2. identified Nov 04, 2026, 06:15 PM UTC

    The root cause has been identified, and the team is working on implementing a fix. We are closely monitoring the situation to ensure that all services are fully restored

  3. resolved Nov 04, 2026, 06:45 PM UTC

    The issue has been resolved and services are working normally

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