Resolved after 10 minutes, affecting Agent Portal and Customer Portal and 1 more, on October 30, 2026.
The issue has been resolved, and the application is now functioning normally. Our team has restored the service and continues to monitor the application to ensure stability.
Affected components
Update timeline
- investigating Oct 30, 2026, 12:15 PM UTC
A subset of customers may experience performance issues with our application. Our engineering team is actively investigating and working to resolve the issue with the highest priority. We will keep you posted on the status
- resolved Oct 30, 2026, 12:25 PM UTC
The issue has been resolved, and the application is now functioning normally. Our team has restored the service and continues to monitor the application to ensure stability.
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Amazon Web Services