Freshdesk incident

Issue with Email in FreshDesk

Ongoing since 08:00 AM UTC, affecting Email.

investigating Nov 02, 2026, 09:30 AM UTC

Our engineering team is working to resolve the issue as a high priority. We will keep you informed and share further updates as soon as more information becomes available.

Started
Nov 02, 2026, 08:00 AM UTC
Resolved
Ongoing
Duration
● 3h 56m
Detected by Pingoru
Nov 02, 2026, 08:00 AM UTC

Affected components

Email

Update timeline

  1. investigating Nov 02, 2026, 08:00 AM UTC

    Some customers may experience delays in outgoing and incoming email delivery. Our engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible.

  2. investigating Nov 02, 2026, 09:30 AM UTC

    Our engineering team is working to resolve the issue as a high priority. We will keep you informed and share further updates as soon as more information becomes available.

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